Technical Support Analyst

Acuity Brands; Guadalupe; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading industrial technology company in Nuevo León is looking for a Technical Support Specialist to enhance customer experience by providing technical assistance for control product lines. Responsibilities include troubleshooting, programming support, and answering design questions. The ideal candidate will possess strong technical skills, customer service experience, and be fluent in English and Spanish. Join us to make a valuable difference in people's lives while working in a diverse environment.

Formación

• Experience in customer service is essential for this role.
• Familiarity with electrical, digital and analog control systems required.
• Strong technical skills are vital for troubleshooting and support.

Responsabilidades

• Provide technical support for control product lines via phone and email.
• Troubleshoot network issues and provide integration support.
• Assist with programming and equipment troubleshooting.

Conocimientos

Customer Service Experience

Knowledge of electrical, digital and analog control systems

Strong technical aptitude

Results Driven

Conflict Management Skills

Excellent Customer Service/Communication

Team Player

Lighting Controls Commissioning Experience

IT Networking Experience

Building Management System Experience

Bi-Lingual English/Spanish/French

Descripción del empleo

We use technology to solve problems in spaces, light, and more things to come… for our customers, our communities, and our planet.

Acuity Inc. (NYSE: AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come. Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people’s lives.

We are positioned at the intersection of sustainability and technology. Our businesses develop technology that helps save our customers energy and reduce their carbon emissions. We achieve growth through the development of innovative new products and services, including lighting, lighting controls, building management solutions, and location-aware applications.

Job Summary

The primary role for this position is to enhance the customer experience while providing technical support for our control’s product lines via telephone and e-mail to internal and external customers. Functions of the role include but are not limited to troubleshooting, identifying replacement part numbers, programming assistance and answering questions regarding wiring and wiring details. Will attend ongoing trainings to continue the closing of knowledge gaps and improve their ability to support internal and external customers more efficiently.

Key Tasks & Responsibilities (Essential Functions)

• Provides IT Support: Network Troubleshooting/Configuration, Installing/Troubleshooting Software, IIS settings.
• Provides Building Management System Integration Support: BACnet, MSTP, ADR.
• Answers general design questions.
• Assists with novice to advanced programming of equipment: Standalone Devices, Networked Devices.
• Assist with troubleshooting of equipment, Software, FW, Wiring, Cabling, Programming.

Skills and Minimum Experience Required

• Customer Service Experience
• Knowledge of the fundamentals of electrical, digital and analog control systems
• Strong technical aptitude
• Results Driven
• Conflict Management Skills
• Excellent Customer Service/Communication
• Team Player
• Lighting Controls Commissioning Experience
• IT Networking Experience
• Building Management System Experience
• Bi-Lingual English/Spanish/French

EEO Statement

We value diversity and are an equal opportunity organization. All qualified applicants will be considered for employment without regard to race, color, age, gender, sexual orientation, gender identity and expression, ethnic or national origin, disability, pregnancy, and religion.

Agency Policy

Any unsolicited resume submitted to Acuity Inc. by a third party, such as an Agency recruiter, including unsolicited resumes sent to an Acuity Inc. mailing address, fax machine, or email address, directly to Acuity Brands employees or to the Acuity Brands resume database, shall be deemed the property of Acuity Inc.. Acuity Inc. will NOT pay a fee for any hiring resulting from the receipt of an unsolicited resume.

Any candidate for whom an Agency has submitted an unsolicited resume will be deemed by Acuity Inc. to have been referred by the Agency free of charge or fee. This includes any agency that is an approved/contracted provider but does not have the proper approvals to participate in a search.