Technical Solutions Engineer Associate, Data

Google Inc.; Ciudad de México; Presencial; MXN 500,000 - 700,000; Jornada completa

Descripción de la vacante

A leading tech company in Mexico is seeking a Technical Solutions Engineer Associate to enhance customer experiences via problem resolution. This role entails leveraging technical knowledge in SQL and networking to address customer needs and provide solutions. Successful candidates will have a Bachelor's degree in a relevant field and experience in troubleshooting various technical issues. Join an innovative team where your contributions will impact how businesses leverage cloud technology.

Formación

• Bachelor’s degree in a relevant discipline or equivalent practical experience.
• At least 2 years of experience in troubleshooting technical issues.
• Experience in SQL and networking technologies.

Responsabilidades

• Resolve product issues, documenting desired behavior and steps to reproduce.
• Suggest code-level resolutions for product bugs.
• Analyze technical incidents using relevant tools.
• Identify opportunities to improve customer support.

Conocimientos

Problem-solving skills

Customer advocacy

Technical troubleshooting

SQL

Networking knowledge

Experience in cloud computing

Educación

Bachelor’s degree in Science, Technology, Engineering, Mathematics

Herramientas

Git

SQL

Python

R

Descripción del empleo

Technical Solutions Engineer Associate, Data

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Please submit your resume in English - we can only consider applications submitted in this language.

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 2 years of experience troubleshooting and advocating for customers' needs, and triaging technical issues (e.g., hardware, software, application, operational, process).
• Experience in SQL (joins, aggregate functions, and DB administration) and in networking (DNS, HTTP/HTTPS, Firewalls, Proxies) and version control systems (e.g., Git).

Preferred qualifications

• 2 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes, Oracle, SAP.
• Experience in technical consulting on supporting large enterprise customers with high service-level objective and service-level agreement requirements.
• Experience with cloud computing (i.e., certifications, internships, coursework, etc.).

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• File issue reports against product, documentation and procedures by documenting desired behavior or steps to reproduce, and driving bugs to resolution.
• Suggest code-level resolutions for complex product bugs by leveraging relevant tools and effective communication to all stakeholders internally and externally.
• Resolve technical incidents and escalations by performing analysis utilizing relevant tools (e.g., SQL, R, Python) and leveraging custom data infrastructure or existing data models as appropriate, and formulating and interpreting data to reach specific conclusions and next steps.
• Identify opportunities and build solutions to improve support or empower customers to solve issues by using self-service tools and documentation.

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.