Supervisor Tech Services Representative

Avery Dennison; Tlalnepantla; Presencial; MXN 1,071,000 - 1,429,000; Jornada completa

Descripción de la vacante

A leading materials company seeks a Senior Level Tech Services Representative in Tlalnepantla, Mexico. This role involves providing technical support, leading project teams, and solving complex problems. The ideal candidate will have an associate's degree in Electronic/Mechanical Engineering and 6-8 years of related technical experience. Strong customer relationship skills and an analytical mindset are essential. The company values diversity and aims for balanced teams.

Formación

• 2+ years of experience in related technical roles.
• Strong problem-solving and analytical abilities required.
• Experience with product development and commercialization.

Responsabilidades

• Serve as technical interface between customers and internal teams.
• Provide on-site technical support and solve complex problems.
• Lead project teams and oversee project completion.

Conocimientos

Problem-solving

Analytical skills

Customer relationship building

Project management

Teamwork

Attention to detail

Educación

Associates degree in Electronic/Mechanical Engineering

Herramientas

Microsoft Office

Lotus Notes

Descripción del empleo

Avery Dennison (NYSE: AVY) is a global leader in pressure-sensitive and functional materials and labeling solutions for the retail apparel market. The company’s applications and technologies are an integral part of products used in every major industry. With operations in more than 50 countries and more than 25,000 employees worldwide, Avery Dennison serves customers in the consumer packaging, graphical display, logistics, apparel, industrial and healthcare industries. Headquartered in Glendale, California, the company reported sales of $6.1 billion in 2016.

SUMARY: Provides technical interface between customer and company engineering, manufacturing and program management representatives. Provides on-site field technical support, including, but not limited to end-user problem solving, systems integration, pre-and post-compliant investigation and root cause analysis, customer and field sales training, support of new product development and product trials at converters and end-users.

• Senior Level Tech Services Representative.
• Works independently, with guidance in only the most complex situations.
• Considered a technical and subject matter expert in field and business.
• Solves complex problems; takes a broad perspective to identify innovative solutions.
• Often leads work of project teams. Defines the issues and scope of defined projects. Determines and presents interpretation of findings. Oversees completion of projects including planning; assigning, monitoring and reviewing progress and accuracy of work; evaluating results, etc.
• Associates (2‑yr) degree in Electronic/Mechanical Engineering or equivalent experience.
• 6 - 8 years related technical experience required.
• Strong customer relationship‑building experience required.
• Experience with product development and product commercialization processes.
• Excellent problem‑solving, analytical and mathematical skills.
• Strong teamwork and relationship building skills.
• Training and project management experience and skills.
• Strong customer focus and orientation.
• Strong attention to detail & organizational skills.
• Understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software.
• Excellent written and verbal communication and presentation skills.
• Experience with or strong knowledge of strategic improvement plans.

We understand diversity and equal opportunities as enrichment for our future‑oriented work at Avery Dennison. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.