Station Manager Mexico City

DHL; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A multinational logistics company in Mexico City is seeking a Station Manager to oversee operational, financial, and administrative activities. The ideal candidate will have over 8 years of operational experience in freight forwarding, strong knowledge of customs processes, and bilingual in English and Spanish. This role requires excellent leadership skills to manage cross-functional teams and maintain compliance with company standards and regulations, ensuring customer satisfaction and operational excellence.

Servicios

Opportunities for training and development

International and multicultural environment

Formación

• Minimum 8 years in a similar position leading operations and teams.
• Strong experience working with customs processes and regulatory authorities.

Responsabilidades

• Oversee all operational, financial, and administrative activities of the station.
• Lead operations for Air Freight, Ocean Freight, and Value Added Services.
• Manage station P&L and ensure accurate billing and margin control.

Conocimientos

Operational experience in freight forwarding

Bilingual English and Spanish

Strong experience with customs processes

Educación

Bachelor’s degree in International Trade or related field

Master's degree in Business Administration

Descripción del empleo

We are a great company to work for

DHL is present in over 220 countries and territories across the globe, making it the most international company in the world. With a workforce exceeding 480,000 employees, we provide solutions for an almost infinite number of logistics needs.

DHL is part of the world's leading postal and logistics Group, Deutsche Post DHL and encompasses three divisions: DHL Express, DHL Global Forwarding, Freight and DHL Supply Chain.

Our division, DHL Global Forwarding in its daily business takes care of a variety of customers' logistics needs, Import and Export (Air, Ocean and Land) including Customs as well, from standardized logistics operations and multi-modal transport solutions to highly individualized industrial projects.

We are currently looking for our Station Manager located in México City

What will be your main goal in this position?

Responsible for overseeing all operational, financial, and administrative activities of the station. This role ensures efficient coordination of logistics, freight forwarding, and customer service function while maintaining compliance with company policies, industry regulations, and service quality standards. The Station Manager lead cross-functional teams to achieve operational excellence, profitability, and customer satisfaction.

What will you do in this position?

• Lead day to day operations for Air Freight, Ocean Freight, and Value Added Services following DGF global processes and KPIs.
• Ensure compliance with Mexican customs regulations and other global regulatory standards.
• Implement First Choice/LEAN initiatives to drive continuous improvement, cost efficiency, and operational excellence.
• Lead and develop operational, customer service, import/export, and value-added services teams according to DGF leadership principles.
• Serve as the primary escalation point for key customers, ensuring timely resolution of operational issues and maintaining DGF’s Customer Excellence standards.
• Partner closely with Sales and Key Account Management teams to support customer retention and growth.
• Build strong relationships with carriers, customs authorities, airports/ports, freight terminals, and logistics partners.
• Support the implementation of customer SOPs, KPIs, and QBR requirements.
• Manage station P&L, including revenue, cost control, productivity, and profitability indicators.
• Ensure accurate and timely billing, cost capture, and margin control according to GFF standards.
• Analyze financial performance and implement corrective actions to close gaps in revenue, cost, or quality metrics.
• Identify business development opportunities in collaboration with Sales and Product leaders.
• Ensure strict adherence to DPDHL’s compliance framework, anti corruption policies, sanctions screening, and data protection standards.
• Enforce Safety & Security protocols aligned with global GFF HSE and Security policies.
• Ensure accuracy of operational reporting, KPI tracking, and quality dashboards.

What can you bring to the position?

• Bachelor’s degree in international Trade, Logistics, Supply Chain, Business Administration, or related field.
• Minimum 8 years in similar position, operational experience in freight forwarding leading multiple teams developing short to long‑term plans for optimizing the organization, function, or job-family and the talent required to execute strategies.
• Strong experience working with customs processes, carriers, ground handlers, and regulatory authorities in Mexico.
• Master's degree in Business Administration or related.
• Bilingual English and Spanish.

Why should you join our team?

You will have the opportunity to work in an international company with a multicultural environment.

You will be able to explore our training and development opportunities and become a Logistics expert.

Please send your CV to the email provided in the “Company information” section.