SSC HR Specialist (Learning)

MAHLE; Ramos Arizpe; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading automotive supplier is looking for an SSC HR Specialist (Learning) based in Ramos Arizpe, Coahuila. In this role, you'll manage HR-related inquiries, resolve tickets, create internal training content, and provide high-level customer service. Ideal candidates should have experience in HR processes, knowledge of IT HR systems, and strong Microsoft 365 skills. The company offers a collaborative environment with ongoing career development opportunities and an attractive salary.

Servicios

Career development opportunities

Attractive salary

Personal benefits

Formación

• Experience in one or more HR processes in the SSC/BPO environment.
• Knowledge of IT HR Systems.
• Microsoft 365 skills, especially within Teams, PowerPoint and Excel.

Responsabilidades

• Manage cases raised that are routed from HR SSC Tier 1.1.
• Resolve tickets submitted by Employees, Global Process Owners, and other functions.
• Create content for internal trainings.

Conocimientos

Experience in HR processes

Knowledge of IT HR Systems

Microsoft 365 skills

Advanced English

Data Analysis & Statistics

Communication Management

Descripción del empleo

Your Contribution

As SSC HR Specialist (Learning) based in Ramos Arizpe, Coahuila you will serve as support to solve HR related inquiries which require expertise knowledge.

• Manage cases raised that are routed from HR SSC Tier 1.1.
• Resolve tickets submitted by Employees, Global Process Owners, Center of Expertise, Employee Relations Partner, HR Business Partner and other functions.
• Re-assign and escape tickets to Tier 1 & 2, Centers of Expertise when appropriate.
• Create content for internal trainings.
• Support Success Factors, PeopleDoc, SAP HR Data Management Issues, e.g. Mass data loads.
• Generate operational reports and prepare data for identification of continuous improvement opportunities.
• Provide a high level of customer service to employees and other stakeholders.

Your Experience & Qualifications

• Experience in one or more HR processes in the SSC/BPO environment.
• Knowledge of IT HR Systems.
• Microsoft 365 skills, especially within Teams, PowerPoint and Excel.
• Advanced English, Conversational Level.
• Data Analysis & Statistics.
• Communication Management.
• This position is required to be based in Ramos Arizpe, Coahuila.

Our Offer

We will provide a collaborative environment working on exciting assignments, along with ongoing personal & career development opportunities, attractive salary & extensive personal benefits. We encourage you to apply even if you don´t meet every single requirement. You may just be the right candidate for this or other roles.

After receiving your online application, the interview process will typically be a screening call followed by Personal Interview(s).

For more information about MAHLE and what a career with us looks like for you, click here.

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#TeamMAHLE is diverse, and we see that as a great advantage! We welcome applications with diverse experiences, backgrounds, and identities.

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