Solutions Engineer - Native & Frameworks (Remote)

Incode Technologies; A distancia; MXN 60,000 - 80,000; Jornada completa

Descripción de la vacante

A leading digital identity company is seeking an experienced support engineer to oversee customer issues and ensure swift resolutions. You will be responsible for troubleshooting technical problems, providing customer training, and developing knowledge bases. The ideal candidate has a BS degree in Computer Science, at least 5 years of relevant experience, and a strong understanding of cloud technologies. This role offers opportunities for career growth within a diverse and supportive team environment.

Servicios

Meaningful equity

Competitive salary

Benefit allowance for health insurance

Open vacation policy

Flexible working hours

Formación

• Minimum 5 years' experience in similar roles, ideally in an enterprise SaaS environment.
• Familiarity with applications based on microservices architectures.
• Proficient in English.

Responsabilidades

• Take ownership of reported customer issues and see problems through to resolution.
• Help triage, debug and pull engineers when necessary.
• Conduct training for POCs and implementations.

Conocimientos

Problem solving

Customer service

Communication skills

Understanding of APIs and SDKs

Familiarity with cloud-based platforms

Experience with scripting (Python, Shell)

Web development skills (HTML, CSS, JavaScript)

Knowledge of IT security management

Cross-functional collaboration

Customer experience ownership

Educación

BS degree in Computer Science or related field

Herramientas

Postman

Docker

MongoDB

Descripción del empleo

A leading digital identity company is seeking an experienced support engineer to oversee customer issues and ensure swift resolutions. You will be responsible for troubleshooting technical problems, providing customer training, and developing knowledge bases. The ideal candidate has a BS degree in Computer Science, at least 5 years of relevant experience, and a strong understanding of cloud technologies. This role offers opportunities for career growth within a diverse and supportive team environment.