Solution Engineer

Turnitin, LLC; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A global education technology organization is seeking a Solutions Engineer to join their team in Mexico City. This role involves engaging with customers to understand their needs and providing tailored technical solutions that enhance product value and customer satisfaction. The ideal candidate should have a Bachelor’s or Master's degree and 2-4 years of related experience, along with strong communication skills in both Spanish and English. The company offers a remote-first culture and a comprehensive benefits package.

Servicios

Health Care Coverage

Education Reimbursement

Competitive Paid Time Off

Self-Care Days

Monthly Wellness or Home Office Reimbursement

Formación

• 2-4 years of experience in a Solutions Engineering or similar customer-facing role.
• Experience in Sales/Solutions Engineering and Software Technology Management.
• Strong understanding of functional and technical aspects of products.

Responsabilidades

• Engage in functional and technical discussions with customers.
• Design and present effective solutions to address customer needs.
• Support Sales and Customer Success teams in achieving revenue goals.

Conocimientos

Technical problem solving

Customer communication

Team collaboration

Strategic thinking

Sales support

Educación

Bachelor's or Master's degree in relevant fields

Herramientas

Turnitin product suite

Descripción del empleo

When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in the global education space. For more than 25 years, Turnitin has partnered with educational institutions to promote honesty, consistency, and fairness across all subject areas and assessment types. Turnitin products are used by educational institutions and certification and licensing programs to uphold integrity and increase learning performance, and by students and professionals to do their best, original work.

Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive package that prioritizes your overall well-being. Our diverse community of colleagues are all unified by a shared desire to make a difference in education.

Turnitin is a global organization with team members in over 35 countries including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines.

Job Description

As a skilled Solutions Engineer, you are expected to have a passion for solving customer problems through creative technical solutions. In this Revenue Operations Department role, you'll be a product expert, a strategic partner to sales teams, and a strong communicator. Your ability to understand & interpret customer needs and translate them into effective solutions will drive product value, sales success, and prospect satisfaction.

Engage in functional & technical discussions with customers, understanding their requirements and pain points.

Design and present solutions that demonstrate the product's value, addressing customer needs effectively.

Conduct needs assessments and solution-finding sessions for customers with varying levels of complexity.

Sales & Customer Success Support:

Provide Subject Matter Expertise to Sales and Customer Success teams, supporting them in achieving new dollar revenue goals.

Develop and deliver impactful product demonstrations, tailoring them to specific audiences, verticals, and customer needs.

Contribute to proposal responses (RFIs/RFPs, tenders), addressing functional and technical requirements.

Knowledge Sharing & Best Practices:

Stay updated on best practices and product knowledge, sharing insights with internal teams.

Collaborate with colleagues on technical solutions and problem-solving strategies.

Product Representation & Travel:

Represent the company as a product expert at conferences, demonstrations, and customer visits, if necessary.

Address technical questions and follow up on pending issues.

Invest in personal and professional growth, expanding your technical skills and product knowledge.

Qualifications

Bachelor's or Master's degree in relevant/related fields.

Experience in Sales/Solutions Engineering and Software Technology Management within the Educational Technology sector.

Experience:

2-4 years of experience in a Solutions Engineering or similar strategic/technical sales customer-facing role.

Technical Skills:

Strong understanding of the Turnitin product suite, including front-end and back-end functionality.

Ability to understand functional & technology stack aspects of the Turnitin product suite, sales processes, and ability to propose solutions.

Written and verbal understanding of the Spanish language.

Excellent written and verbal communication skills, with the ability to explain functional & technical concepts clearly to diverse audiences.

Team-oriented mindset, working effectively with Sales, Customer Success, and other internal stakeholders.

Strategic Mindset:

Ability to align functional & technical solutions with customer needs and business objectives.

Additional Information

Total Rewards @ Turnitin
At Turnitin, we believe Total Rewards go far beyond pay. While salary, bonus, or commission are important, they’re only part of the value you receive in exchange for your work.

Beyond compensation, you’ll experience the intrinsic rewards of unleashing your potential and making a positive impact on global education. You’ll also thrive in a culture free of politics, surrounded by humble, inclusive, and collaborative teammates.

In addition, our extrinsic rewards include generous time off and health and wellness programs that provide choice, flexibility, and a safety net for life’s challenges. You’ll also enjoy a remote-first culture that empowers you to work with purpose and accountability in the way that suits you best, all supported by a comprehensive package that prioritizes your overall well-being.

Our Mission is to ensure the integrity of global education and meaningfully improve learning outcomes.
Our Values underpin everything we do.

• Customer Centric: Our mission is focused on improving learning outcomes; we do this by putting educators and learners at the center of everything we do.
• Passion for Learning: We are committed to our own learning and growth internally. And we support education and learning around the globe.
• Integrity: Integrity is the heartbeat of Turnitin—it is the core of our products, the way we treat each other, and how we work with our customers and vendors.
• Action & Ownership: We have a bias for action. We act like owners. We are willing to change even when it’s hard.
• One Team: We strive to break down silos, collaborate effectively, and celebrate each others' successes.
• Global Mindset: We consider different perspectives and celebrate diversity. We are one team. The work we do has an impact on the world.
• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• Self-Care Days
• National Holidays*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Retirement Plan with match/contribution*

* varies by country

Seeing Beyond the Job Ad
At Turnitin, we recognize it’s unrealistic for candidates to fulfill 100% of the criteria in a job ad. We encourage you to apply if you meet the majority of the requirements because we know that skills evolve over time. If you’re willing to learn and unleash your potential alongside us, join our team!