ServiceNow CSM Architect: Lead Cloud Migrations & ITSM

Infosys; Monterrey; Presencial; MXN 1,480,000 - 1,852,000; Jornada completa

Descripción de la vacante

A leading global consulting firm is seeking a ServiceNow CSM Architect to design and implement high-quality solutions on the ServiceNow platform. The ideal candidate will have over 10 years of experience in ServiceNow implementation and a strong background in cloud migration. Responsibilities include leading the design of ServiceNow solutions, collaborating with cross-functional teams, and ensuring the delivery of technical documentation and best practices. This role is based in Monterrey, Mexico.

Servicios

Flexible working hours

Health insurance

Professional development opportunities

Formación

• 10+ years’ experience in ServiceNow implementation with a minimum of 3 years as an Architect for ServiceNow CSM.
• Ability to manage development teams and stakeholder expectations.
• Understanding of ITIL principles/best practices.

Responsabilidades

• Lead the architecture and design of ServiceNow CSM solutions.
• Configure and customize ServiceNow CSM modules and workflows.
• Monitor and optimize instance performance and user experience.

Conocimientos

ServiceNow implementation

Cloud migration

Software architecture

JavaScript

Analytical skills

Communication

Educación

ServiceNow System Admin certification

ServiceNow Application Developer certification

Herramientas

ServiceNow platform

JDBC

REST API

Descripción del empleo

A leading global consulting firm is seeking a ServiceNow CSM Architect to design and implement high-quality solutions on the ServiceNow platform. The ideal candidate will have over 10 years of experience in ServiceNow implementation and a strong background in cloud migration. Responsibilities include leading the design of ServiceNow solutions, collaborating with cross-functional teams, and ensuring the delivery of technical documentation and best practices. This role is based in Monterrey, Mexico.