Senior Support Engineer (Java)

Endava; Monterrey; Híbrido; MXN 369,000 - 555,000; Jornada completa

Descripción de la vacante

A leading technology consulting firm in Monterrey seeks a Java Application Support Engineer to support enterprise applications and enhance solutions built on Documentum. Candidates should have over 5 years of Java experience along with strong SQL skills. The role offers a competitive salary and benefits, emphasizing a collaborative and inclusive work environment.

Servicios

Competitive salary package

Career coaching

Hybrid work and flexible working hours

Global internal wellbeing programme

Formación

• 5+ years of hands-on Java experience, ideally supporting enterprise systems.
• Experience working with Documentum or other ECM platforms is a big plus.
• Strong SQL and familiarity with relational databases like Oracle, MS SQL, or PostgreSQL.

Responsabilidades

• Support and enhance applications built on or integrated with Documentum.
• Implement new functionalities required by the business.
• Investigate and resolve defects, ensuring timely fixes with minimal impact.

Conocimientos

Java

Documentum

SQL

RESTful APIs

Software design principles

Communication skills

Problem-solving

Descripción del empleo

Company Description

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters.

Job Description

Are you a Java expert with a passion for supporting enterprise applications and solving real-world business challenges? At Endava, we're expanding our Application Management Support (AMS) capabilities to support one of our key clients in the financial sector, and we’re looking for a Java Application Support Engineer with experience or interest in Documentum, a leading enterprise content management platform.

In this role, you’ll help ensure the stability, reliability, and evolution of mission-critical Documentum-based systems. From implementing new features to resolving complex issues and working hand-in-hand with cross-functional teams, you’ll play a central role in delivering consistent value to our client.

What You’ll Do

• Support and enhance applications built on or integrated with Documentum
• Implement new functionalities required by the business
• Investigate and resolve defects, ensuring timely fixes with minimal impact
• Perform functional testing on implemented changes
• Collaborate with QA, Product, DevOps, and release teams to prioritize and resolve issues efficiently
• Write secure, maintainable Java code aligned with performance and scalability needs
• Monitor application health and support deployment activities
• Provide clear, consistent updates on task progress and blockers

Qualifications

• 5+ years of hands-on Java experience, ideally supporting enterprise systems
• Experience working with Documentum or other ECM platforms is a big plus
• Strong SQL and familiarity with relational databases like Oracle, MS SQL, or PostgreSQL
• Experience working with RESTful APIs and web-based backend systems
• Background in application support, troubleshooting, or system administration
• Solid understanding of software design principles (SOLID, design patterns, refactoring)
• Awareness of project lifecycle and operational workflows
• Strong communication, time management, and client-facing skills
• Proactive problem-solving mindset and a collaborative spirit

Additional Information

Discover some of the global benefits that empower our people to become the best version of themselves:

• Finance: Competitive salary package, share plan, company performance bonuses, value-based recognition awards, referral bonus;
• Career Development: Career coaching, global career opportunities, non-linear career paths, internal development programmes for management and technical leadership;
• Learning Opportunities: Complex projects, rotations, internal tech communities, training, certifications, coaching, online learning platforms subscriptions, pass-it-on sessions, workshops, conferences;
• Work-Life Balance: Hybrid work and flexible working hours, employee assistance programme;
• Health: Global internal wellbeing programme, access to wellbeing apps;
• Community: Global internal tech communities, hobby clubs and interest groups, inclusion and diversity programmes, events and celebrations.

At Endava, we’re committed to creating an open, inclusive, and respectful environment where everyone feels safe, valued, and empowered to be their best. We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. Hiring decisions are based on merit, skills, qualifications, and potential. If you need adjustments or support during the recruitment process, please let us know.