SAP Mexico Next Gen - Cloud Renewals

SAP SE; Ciudad de México; Híbrido; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading global software company in Mexico is seeking a recent graduate for the SAP Mexico Next Gen – Cloud Renewals position. This role involves managing customer accounts to maximize value through cloud renewals and requires strong communication skills and a customer-oriented attitude. The ideal candidate should have an educational background in business or finance and be eager to learn and grow in a collaborative environment.

Servicios

Collaborative team environment

Mentoring and coaching

Professional development opportunities

Formación

• Recent graduate from an academic/university program (less than 2 Years from Graduation Date).
• Internship or project experience in sales support, customer success, account management, finance, or related areas preferred.
• Strong communicator: clear, professional written and verbal skills (global teammates/customers).
• Customer-oriented: demonstrates empathy and a desire to understand customer needs and outcomes.
• Organized and dependable: able to manage timelines, calendar-driven tasks, and a book of assigned accounts.
• Detail-focused: accurate with dates, contract values and data entry; committed to maintaining CRM data integrity.

Responsabilidades

• Work directly with a Cloud Renewal Executive (CRE) to manage customer accounts.
• Maximize the value that customers and SAP receive through cloud renewals.
• Negotiate commercial terms and drive incremental revenue.
• Develop account strategies for renewal customers that increase revenue retention.
• Maintain a close working relationship with other regional business teams.

Conocimientos

Initiative

Curiosity

Communication skills

Customer orientation

Organization

Detail-oriented

Teamwork

Ability to work under pressure

Educación

Recent graduate from an academic/university program

Descripción del empleo

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At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

What You’ll Build

The SAP Mexico Next Gen program is a global-minded, strategic, paid graduate program that provides recent university graduates with opportunities to find purpose in their careers. This is more than a graduate program, it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP Mexico Next Gen – Cloud Renewals

Expected Start: December 2025*

Duration: 24 Months

Schedule: 40 HR/week

The SAP Mexico Next Gen – Cloud Renewals will work directly with a Cloud Renewal Executive (CRE). A CRE has overall responsibility for the daily management of assigned Cloud Renewals customer accounts, including account management strategies as well as engagement and expansion plans to ensure profitable growth within these customers. The focus of this position is to maximize the value that customers and SAP receive through cloud renewals and use of the customers deployed cloud software.

The CRE is expected to serve as the primary point of contact for the customer during renewal negotiations and to maintain customer satisfaction throughout the renewals process. The CRE is responsible for delivering end-to-end renewal execution through partnership with Customer Engagement Executives and Account Team, driving toward and ensuring mutually beneficial and successful outcomes. This role is responsible for interfacing with customers on SAP’s behalf to negotiate commercial terms and drive incremental revenue. The CRE will primarily interact with customers via telephone.

• Develop and implement account strategies and implementation plans for renewal customers that increase revenue retention and growth.
• Increase cloud revenues through improved renewal rates, inclusive of cross or upsell and potential restructures of the contract.
• Maintain a close working relationship with other regional business teams such as Customer Success Partners (CSPs), Account Executives (AEs), Global Account Directors (GADs) and other customer facing personnel in support of customers and corporate functions necessary to support all assigned accounts.
• Deal management and commercial negotiation of the entire opportunity life cycle for renewals by providing end-to-end renewal execution support; maintain knowledge of commercial negotiation, renewal execution, support on transactional steps related to renewals and replacements.
• Provide renewal forecasting support by accurately evaluating renewals 12 months in advance of expiration date; clean up data inconsistencies and ensure accurate values and contract dates and maintain through their life cycle.
• Act as an intermediary for Deals Desk, Legal and other internal SAP Support teams for those accounts within their portfolio. Able to Liaise with various approval steps including rev rec, finance, office of CFO, legal, etc.

What You’ll Bring

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Education Requirement: Recentgraduatefrom an academic/university program (less than 2 Years from Graduation Date)
  • Ideal Majors/Concentration: Business, Accounting, Finance, other related majors
• Bonus: Portuguese (Big Plus!! but not required)
• Internship or project experience in sales support, customer success, account management, finance, or related areas preferred.
• Coachable and eager to learn
• Strong communicator: clear, professional written and verbal skills (global teammates/customers)
• Customer‑oriented: demonstrates empathy and a desire to understand customer needs and outcomes.
• Organized and dependable: able to manage timelines, calendar-driven tasks, and a book of assigned accounts.
• Detail‑focused: accurate with dates, contract values and data entry; committed to maintaining CRM data integrity.
• Collaborative team player
• Ability to work under pressure & meet tight deadlines

Where You Belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

• Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
• Project-driven Experience: Kickstart your career with hands‑on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future‑ready skills from a variety of virtual, in‑person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
• Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast‑paced environment. Open doors for future career opportunities within SAP and beyond.

In the Cloud Renewals Center, our people and our culture are central to our success! Cloud Renewals Executives demonstrate skills and knowledge in the area of renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal teams. If you’re looking for a new challenge, on a growing, impactful, and supportive team, the Cloud Renewal Center is the place for you!

*Start Date subject to change depending upon recruitment timeline

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Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP,you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [e-mail]
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy . Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 432122 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.

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