Sales Support Assistant - 6612

Cambridge University Press &Amp;Amp; Assessment; Xico; Híbrido; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading academic publisher is seeking a Sales Support Assistant in Mexico City (Hybrid). Join the Higher Education Sales team and support efforts to connect educators with academic resources. Responsibilities include maintaining CRM data, supporting sales representatives, and collaborating with internal teams. Ideal candidates should be fluent in English and Spanish, detail-oriented, and possess skills in Excel and CRM databases. This position offers a competitive salary and benefits including medical insurance and life assurance.

Servicios

Life Assurance

Medical Insurance

Vales de despensa

Fondo de ahorro

Aguinaldo

Prima vacacional

Formación

• Ability to work independently and as part of a team.
• Prior knowledge of SAP, Salesforce, and database programs.
• Understanding of the customer and ability to support faculty.

Responsabilidades

• Maintain and update customer data in our CRM.
• Provide direct support to Higher Education sales representatives.
• Collaborate with internal departments to share product information.

Conocimientos

Fluent in English and Spanish

Working knowledge of Excel, Word, PowerPoint

Detail-oriented

Good time-management skills

Excellent communication skills

Educación

BA/BS or equivalent work experience

Herramientas

SAP

Salesforce

Database programs

Descripción del empleo

Job Title

Sales Support Assistant

Employment Details

Location : Mexico City (Hybrid).

Contract : Permanent, Full Time.

Salary range : Competitive.

About the Company

Cambridge University Press & Assessment is a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

About the Role

Join our Higher Education Sales team and play a pivotal role in connecting world-class academic content with educators across the globe.

We are seeking a motivated and detail-oriented individual to support our Higher Education (HE) sales team as we continue to expand. Our team specialises in selling advanced-level and graduate textbooks and courseware across a diverse range of disciplines—including Classics, Biomedical Engineering, Physics, Political Science, and Linguistics.

In this role, you will play a key part in helping our experienced sales professionals connect with educators and institutions, ensuring we meet their needs with the right academic resources.

Responsibilities

Maintain and update customer data in our CRM and other sales systems, ensuring accuracy and efficiency in data entry.

Provide direct support to our Higher Education sales representatives working in the field.

Collaborate with internal departments to gather and share product information.

Participate in internal meetings held in the US and UK, and take on additional duties as needed.

Assist faculty members with inquiries, product requests, and troubleshooting support.

Support faculty with access to instructor materials and resources.

Send timely follow-up emails to faculty to ensure continued engagement.

Work with editorial teams and authors to manage leads and respond to specific requests.

Collaborate with colleagues across global teams to ensure smooth communication and workflow.

About You

Ability to work independently and as part of a team.

Fluent in English and Spanish—written and oral.

Working knowledge of Excel, Word, PowerPoint, and MS Teams.

Detail-oriented.

Comfortable working with databases and research.

Flexible approach to work.

Understanding of the customer.

Good time-management skills.

Excellent communication skills.

Critical thinking and problem solving.

BA / BS or equivalent work experience.

Prior knowledge of SAP, Salesforce, and database programs.

Analytic and creative skills.

Commercial awareness.

Direct experience of, or qualification in publishing.

Knowledge of textbook publishing.

Desirable

Educated to degree level or above or equivalent.

Prior knowledge of SAP, Salesforce, and database programs.

Analytic and creative skills.

Commercial awareness.

Direct experience of, or qualification in publishing.

Knowledge of textbook publishing.

Rewards and Benefits

Life Assurance

Medical Insurance

Vales de despensa

Fondo de ahorro

Aguinaldo

Prima vacacional

Application Process

We review applications on an ongoing basis, with a closing date for all applications being 15th December.

We reserve the right to close this vacancy once we have received sufficient applications for the role.

Interviews are scheduled to take place virtually and in the Mexico City office.

Successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

Why join us?

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that explores new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. We aspire to create an environment that embraces difference, change and aspiration. Cambridge University Press & Assessment values and promotes diversity, offering a career path where everyone has a voice and can learn continuously to improve together.

Equal Opportunity Employer

Cambridge University Press & Assessment is committed to ensuring that everyone feels they belong. We pursue a workforce that reflects the diversity of the world at large. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.