Sales Operations Support for Outsourced Team

Bloomcg; Ciudad de México; A distancia; MXN 734,000 - 1,102,000; Jornada completa

Descripción de la vacante

A growing consulting firm is seeking an operations team member to manage retail programs and provide support using Microsoft tools. This remote position requires 3-5 years of process management experience and excellent customer service skills. Ideal candidates will have strong analytical abilities and proficiency in Microsoft office applications. Join a dynamic team dedicated to delivering exceptional service.

Formación

• 3-5 years of experience in operations or process management.
• Proven strong organizational skills to handle multiple deadlines.
• Working proficiency in English required; Spanish and/or Portuguese is a plus.

Responsabilidades

• Process and track multiple Retail programs and marketing claims.
• Ensure claims and payments meet Microsoft audit and compliance standards.
• Provide analysis and data content for business reviews.

Conocimientos

Customer service excellence

Process management

Problem-solving

Written communication

Team player

Herramientas

Microsoft CRM Dynamics

PowerBI

Microsoft Office Suite (Excel, Outlook, PowerPoint)

Descripción del empleo

Overview

Summary: Join Bloom’s dynamic Outsourced Team with CSO Americas Sales Operations at Microsoft. We are seeking a new member for our team based in Latin America for remote work. Position is a full-time opportunity, April 2025 through June 2025, with the option to extend for an additional year+. This is an established team providing support to the Americas Retail business, helping the Sales and Marketing Teams manage investment and incentive funds with partners.

Geographic Location & Language

Geographic Location: LATAM region, with preference for Colombia, Mexico, Chile or Brazil

Supporting the following Geographies: US, Canada and LATAM

Language Requirement: Working proficiency English required. Spanish and/or Portuguese also required.

Responsibilities

• Program Administration – Operations focused
  • Process and track multiple Retail programs, offers and/or marketing claims (ex. ensure reporting and POE are submitted on time and process large sets of data against multiple program requirements)
  • Process high volume of claims using Microsoft CRM Dynamics, PowerBI and other Microsoft tools
  • Provide white-glove support to key partners and internal Microsoft teams
  • Hold partners and internal Microsoft teams accountable for deliverables
  • Help partners understand program components and requirements; act as a subject matter expert for program specifics with partners and internal teams
• Analysis & Audit
  • Ensure claims and payments are accurate and meet Microsoft audit and compliance standards
  • Provide content and data analysis for internal and external business reviews

Qualifications

• A passion for excellent customer service and support, tenacious follow through and drive for closed-loop results
• 3-5 years of practical experience in building and managing processes
• Strong organization skills - demonstrated ability to manage multiple deadlines, trackers and complex program requirements with excellent problem-solving skills
• Strong written and verbal communication skills – ability to communicate the right level of detail to partners and leadership teams
• Familiarity with Microsoft marketing and incentive programs and tools (ex. Partner Center, MPT, IPI, MS Sales)
• Proactive team player with the ability to work independently and apply independent judgment to accomplish tasks

Additional desired skills & experience

• 3-5+ years work experience (Microsoft experience preferred)
• Strong attention to detail with experience in auditing reports and financial data
• Experience in any of the following Retail market(s): Xbox, Windows, Office and/or Surface
• Experience with Microsoft product suite, specifically Excel, Outlook and PowerPoint
• Experience in shared inbox management and Microsoft Dynamics 365 (CRM)
• Experience with PowerBI

Why Bloom?

Bloom consultants are passionate about delivering excellent white-glove service to our clients. We are a fast-growing company of creative thinkers, problem solvers, and talented professionals with experience in sales, marketing and operations. Our success is defined by the caliber of our team. We work hard to find the right roles for the right people.