Remote Travel Specialist

Hjbtravels; A distancia; MXN 629,000 - 899,000; Jornada completa

Descripción de la vacante

A travel agency is seeking a Remote Travel Specialist to guide clients through all stages of their journey. This role involves assisting with travel arrangements, managing inquiries, and ensuring a seamless experience. Ideal candidates will have strong communication skills and customer service experience within travel or hospitality. The position offers flexible hours and the opportunity to work from anywhere, along with structured training and exclusive travel perks.

Servicios

Exclusive travel perks

Structured training and mentorship

Ongoing professional support

Formación

• Excellent written and verbal communication skills are essential.
• Background in customer service, ideally in travel or hospitality.
• Strong organizational skills and attention to detail.

Responsabilidades

• Respond to client inquiries via email, phone, and messaging.
• Assist with booking modifications and special requests.
• Provide up-to-date information on destinations and travel documentation.
• Follow up with clients to confirm plans and gather feedback.
• Address concerns to ensure client satisfaction.

Conocimientos

Excellent communication skills

Customer service experience

Attention to detail

Organization skills

Tech-savvy

Enthusiasm for travel

Descripción del empleo

As a Remote Travel Specialist, you will be an essential part of our team, guiding clients through every stage of their journey—from the moment they plan their trip to their safe return home. Your role is to ensure a seamless, stress-free experience by assisting with travel arrangements, answering questions, managing updates, and resolving any challenges with professionalism and care.

While HJB Travels Agency USA is proudly based in Massachusetts, we foster a supportive, global community. We provide structured training, mentorship, and ongoing support for agents located in Mexico, ensuring you’re fully equipped to succeed regardless of location.

Key Responsibilities

• Respond to client inquiries across various channels (email, phone, messaging) in a timely and professional manner.
• Support clients with booking modifications, cancellations, and special travel requests.
• Provide accurate and up-to-date information regarding destinations, travel documentation, and agency processes.
• Follow up with clients to confirm travel plans and gather feedback post-trip.
• Address concerns with empathy and efficiency, ensuring client satisfaction.
• Remote flexibility – work from anywhere, with hours that fit your lifestyle.
• Exclusive travel perks and access to industry-only discounts.
• Professional growth – ongoing training and support from a dedicated team.
• Be part of a passionate community focused on building dreams and memories through travel.

What We’re Looking For

• Excellent communication skills—both written and verbal.
• A background in customer service, ideally within travel, tourism, or hospitality.
• High attention to detail, strong organizational habits, and a proactive mindset.
• Tech-savvy and able to learn new systems and booking tools quickly.
• A genuine enthusiasm for travel and helping others create memorable experiences.