Remote Technical Support Expert — Telecom & SaaS

Hard Yaka; A distancia; MXN 455,000 - 638,000; Jornada completa

Descripción de la vacante

A leading communications platform is seeking a Technical Support Specialist to provide expert assistance to global customers. This remote role will require multitasking in a dynamic environment, offering exceptional customer service, and training staff on technical issues. Candidates must possess a relevant background in technical support and demonstrate strong problem-solving skills while being part of a diverse team dedicated to customer satisfaction and growth.

Formación

• Experience in technical support roles.
• Ability to handle escalated customer cases effectively.
• Experience collaborating in a team-focused environment.

Responsabilidades

• Provide expert assistance to global customers.
• Handle escalated cases and train team members.
• Improve support processes and enhance customer satisfaction.

Conocimientos

Technical support experience

Strong problem-solving skills

Customer service orientation

Descripción del empleo

A leading communications platform is seeking a Technical Support Specialist to provide expert assistance to global customers. This remote role will require multitasking in a dynamic environment, offering exceptional customer service, and training staff on technical issues. Candidates must possess a relevant background in technical support and demonstrate strong problem-solving skills while being part of a diverse team dedicated to customer satisfaction and growth.