Remote QA Specialist — Pro-Level Quality Assurance

Porch Mexico; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading home services software company is seeking a QA Specialist to monitor quality standards and team performance. This remote role offers flexible work conditions with a focus on career growth. Candidates should have 2-3 years of call center experience and skills in customer service, along with proficiency in Microsoft Office. The position provides a sign-up bonus and ongoing training, ensuring a supportive environment for personal and professional development.

Servicios

Sign-up bonus of MXN $2,775

Paid training

Career growth opportunities

Work-life balance with remote work

Formación

• 2-3 years of call center experience with outstanding customer service skills.
• Previous QA experience preferred.
• Must be proficient with intermediate Microsoft Word and basic Excel.

Responsabilidades

• Design call monitoring formats and quality standards.
• Track team and individual performance.
• Offer feedback to reps and leaders.

Conocimientos

Customer service skills

Proficient in Microsoft Office

Exceptional communication skills

Creative ability & writing proficiency

Descripción del empleo

A leading home services software company is seeking a QA Specialist to monitor quality standards and team performance. This remote role offers flexible work conditions with a focus on career growth. Candidates should have 2-3 years of call center experience and skills in customer service, along with proficiency in Microsoft Office. The position provides a sign-up bonus and ongoing training, ensuring a supportive environment for personal and professional development.