Remote L1 Tech Support for IoT & SaaS

Samsara; México; A distancia; MXN 30,000 - 50,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a Technical Support Specialist to provide exceptional customer assistance across various channels. This remote position requires strong problem-solving skills and a technical background. The ideal candidate will contribute to knowledge base development and ensure customer satisfaction. Join a dynamic team dedicated to making a real-world impact on various industries.

Servicios

Health benefits

Flexible working hours

Competitive compensation package

Formación

• 2-3 years of experience in a technical product support or specialist role.
• Experience troubleshooting hardware/software systems and SaaS/cloud.
• Strong written and verbal communication skills.

Responsabilidades

• Serve as the initial technical point of contact for customer issues.
• Provide in-depth technical troubleshooting across the SaaS platform.
• Actively contribute to knowledge base development.

Conocimientos

Problem Solving

Communication skills

Technical troubleshooting

Networking concepts

Mentoring

Educación

Bachelor’s degree in a technical discipline

3-5 years equivalent hands-on technical experience

Herramientas

Slack

Google Workplace

Descripción del empleo

A leading technology firm is seeking a Technical Support Specialist to provide exceptional customer assistance across various channels. This remote position requires strong problem-solving skills and a technical background. The ideal candidate will contribute to knowledge base development and ensure customer satisfaction. Join a dynamic team dedicated to making a real-world impact on various industries.