Remote Customer Success Manager — Growth & Retention

Slope; México; A distancia; MXN 552,000 - 645,000; Jornada completa

Descripción de la vacante

A leading online platform for restaurants is seeking an Associate Customer Success Manager to manage a portfolio in Mexico. This role focuses on maximizing product adoption and reducing churn, providing personalized support to customers, and driving growth opportunities. Candidates should have 2+ years of relevant experience and be confident communicating in English. A remote-first option is available.

Servicios

Comprehensive health coverage

Unlimited PTO

Fun perks

Formación

• A minimum of 2 years of experience in Customer Success or Account Management.
• Demonstrated success in account management or full-cycle sales.
• Experience with Customer Success tools.

Responsabilidades

• Manage a large portfolio of customers and enhance product adoption.
• Engage with at-risk customers to reduce churn.
• Deliver strategic, personalized advice.

Conocimientos

Proactive mindset

Adaptability

Strong interpersonal skills

Data interpretation

Strategic thinking

Solution-oriented

Confidence with English-speaking customers

Educación

2+ years in Customer Success or Account Management

Full fluency in English

Herramientas

Salesforce

TalkDesk

Gong

Descripción del empleo

A leading online platform for restaurants is seeking an Associate Customer Success Manager to manage a portfolio in Mexico. This role focuses on maximizing product adoption and reducing churn, providing personalized support to customers, and driving growth opportunities. Candidates should have 2+ years of relevant experience and be confident communicating in English. A remote-first option is available.