Remote Client Experience Coordinator

GC Realty & Development; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading property management firm is seeking a Client Experience Coordinator to serve as the main point of contact for property owners. This remote position requires handling communications and managing details to ensure a high-quality client experience. Ideal candidates will have 4+ years of client-facing property management experience and the ability to manage multiple priorities effectively. The role offers starting pay at $10 per hour, emphasizing clear communication and professionalism in every interaction.

Formación

• 4 years of client-facing residential property management experience.
• Strong written and verbal English communication skills.
• Ability to manage multiple priorities simultaneously.

Responsabilidades

• Serve as the primary contact for assigned property owners.
• Respond to owner emails, calls, and texts promptly.
• Execute proactive monthly communication across key client touchpoints.
• Coordinate owner approvals for work orders and turnovers.
• Support collections conversations with professionalism.

Conocimientos

Client Service

Communication

Attention to Detail

Time Management

Multiple Priorities Management

Descripción del empleo

Help Us Deliver a Client Experience People Remember

At GC Realty & Development we believe great property management starts with clear communication fast follow-through and full ownership. Our clients trust us with their investments and we take that responsibility seriously.

We’re hiring a Client Experience Coordinator to serve as a dedicated point of contact for property owners—someone who can manage details, handle tough conversations with confidence, and keep things moving even when priorities shift.

This role is ideal for someone who enjoys being relied on and takes pride in doing things right the first time.

What You’ll Do

As a Client Experience Coordinator you’ll guide property owners through day-to-day property management interactions while coordinating internally to ensure issues are handled efficiently and professionally.

You’ll balance urgency with accuracy, empathy with decisiveness, and communication with execution.

Key Responsibilities

• Serve as the primary contact for assigned property owners
• Respond to owner emails, calls, and texts promptly (within 2 hours)
• Execute proactive monthly communication across key client touchpoints
• Coordinate owner approvals for work orders, turnovers, and capital items
• Review property financials and clearly explain statements, concessions, and ROI
• Support collections conversations with professionalism and transparency
• Collaborate with leasing, maintenance, and accounting teams to ensure alignment
• Track vacant units and coordinate follow‑ups with leasing when needed
• Participate in resident renewals negotiations and escalations as required

This Role Is a Fit If You:

Take ownership and follow through without being chased

Stay calm and organized in fast‑moving environments

Communicate clearly, confidently, and respectfully

Can handle difficult conversations without avoiding them

Care about delivering a high‑quality client experience—not just closing tickets

Requirements

• 4 years of client-facing residential property management experience
• Strong written and verbal English communication skills
• Ability to manage multiple priorities simultaneously
• Comfort working with property management systems and internal workflows
• High attention to detail and sound judgment

Compensation & Work Setup

• Pay: Starting at $10 per hour
• Location: 100% remote
• Work Environment: Quiet reliable home setup required

About GC Realty & Development

GC Realty & Development is Chicago’s premier property management firm specializing in single‑family homes and small multifamily properties. For over 20 years we’ve delivered a responsive, systems‑driven approach that gives investors peace of mind and their time back.

If you’re proactive, accountable, and ready to make an impact—apply today.

Required Experience: IC

Key Skills: Customer Service, Client Expectations, Client Requirements, Client Support, Action Plans, Issue Resolution, Account Management, Client Relationships, Service Delivery, Client Service, Client Satisfaction, Client Management, Procedures, Service Level Agreements, New Clients

Employment Type: Full‑Time

Experience: years

Vacancy: 1