Remote BPO Inbound Trainer: Onboarding & Coaching

Medium; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A top BPO firm is looking for an experienced BPO Trainer in Mexico City. The role involves delivering training for inbound customer support agents and requires a solid BPO background. The ideal candidate will have over 3 years of experience in training, be fluent in English, and be able to adapt training to meet performance standards. This position offers a competitive hourly rate of $10.20, along with the opportunity to work in a dynamic and supportive environment.

Formación

• 3+ years of experience in a training role.
• Strong BPO background, specifically in training.
• High level of experience facilitating training in fast-paced environments.
• Solid understanding of inbound accounts and contact center operations.
• English level: C1 (Advanced/Fluent).

Responsabilidades

• Deliver classroom and/or virtual training for inbound customer support agents.
• Facilitate onboarding and continuous training programs within a BPO environment.
• Ensure agents are fully prepared to handle inbound accounts effectively.
• Collaborate with operations and leadership to align training with business objectives.
• Monitor trainee performance and provide feedback and coaching.

Conocimientos

Training experience

BPO background

Communication skills

Presentation skills

Fast-paced training

Fluent English

Descripción del empleo

A top BPO firm is looking for an experienced BPO Trainer in Mexico City. The role involves delivering training for inbound customer support agents and requires a solid BPO background. The ideal candidate will have over 3 years of experience in training, be fluent in English, and be able to adapt training to meet performance standards. This position offers a competitive hourly rate of $10.20, along with the opportunity to work in a dynamic and supportive environment.