Remote Bilingual Intake Specialist - USD Payments

Voxidea-Stafi; Ciudad de México; Híbrido; MXN 539,000 - 720,000; Jornada completa

Descripción de la vacante

A remote service company is seeking Bilingual Contact Center Agents to assist individuals seeking legal services. The role involves serving as the first contact through phone and email, collecting important client information, and guiding clients to appropriate resources. The ideal candidate should be bilingual in English and either Spanish or Portuguese, have a bachelor’s degree, and possess 3+ years of customer service experience. Enjoy the flexibility of a fully remote position with numerous benefits including paid time off and wellness support.

Servicios

Biweekly Payments

Long-Term Opportunities

Fully Remote

Paid Time Off

Wellness Support

Professional Growth

Exclusive Learning Access

Formación

• Holds a bachelor’s degree.
• Has 3+ years of experience in customer service, appointment setting, or interpretation roles at contact centers.
• Is proficient in managing calendars and information flow with accuracy and efficiency.
• Has previous experience in sales, customer service, or a legal background (preferred).
• Is bilingual in English (C1 or higher) and Spanish or Portuguese, both spoken and written.
• Demonstrates excellent organizational and time-management skills.
• Maintains discretion and confidentiality when handling sensitive information.
• Permanently resides in Latin America.
• Owns a reliable laptop (Windows or Mac, 2017 or newer) with a stable internet connection.

Responsabilidades

• Serve as the first contact for leads through phone or email.
• Collect important information to understand client needs.
• Listen empathetically to individuals and guide them to appropriate resources.
• Complete legal forms and manage records of customer interactions.
• Schedule and coordinate consultations with legal experts.
• Follow up with clients to ensure their needs are met.
• Handle administrative tasks such as booking appointments.

Descripción del empleo

A remote service company is seeking Bilingual Contact Center Agents to assist individuals seeking legal services. The role involves serving as the first contact through phone and email, collecting important client information, and guiding clients to appropriate resources. The ideal candidate should be bilingual in English and either Spanish or Portuguese, have a bachelor’s degree, and possess 3+ years of customer service experience. Enjoy the flexibility of a fully remote position with numerous benefits including paid time off and wellness support.