Remote AWS Cloud Service Desk Engineer (24/7)

CDW UK; Nayarit; A distancia; MXN 638,000 - 1,004,000; Jornada completa

Descripción de la vacante

A leading IT solutions provider is seeking a Service Desk Engineer to provide exceptional support for AWS Cloud Infrastructure from a remote location in Mexico. The role includes incident management, customer success, and technical operations. The ideal candidate will have experience managing AWS workloads, foundational Linux and Windows skills, and excellent problem-solving abilities. Availability for various work shifts including nights and weekends is required. Join a team that values connection and collaboration.

Formación

• Experience managing AWS cloud workloads, particularly EC2, RDS, VPC, and CloudWatch.
• Foundational Linux and Windows system administration skills.
• Excellent problem-solving abilities and customer service orientation.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Excellent written and verbal communication skills in English.

Responsabilidades

• Triage and manage service desk tickets efficiently.
• Deliver exceptional support, meeting or exceeding Service Level Agreements.
• Administer monitoring systems and perform routine tasks such as access management.
• Contribute to customer satisfaction and retention.

Conocimientos

AWS cloud workloads management

Problem-solving

Customer service orientation

Linux system administration

Windows system administration

Excellent communication skills in English

Educación

AWS Associate Certification (required within 90 days)

Herramientas

New Relic

CrowdStrike

BigPanda

Descripción del empleo

A leading IT solutions provider is seeking a Service Desk Engineer to provide exceptional support for AWS Cloud Infrastructure from a remote location in Mexico. The role includes incident management, customer success, and technical operations. The ideal candidate will have experience managing AWS workloads, foundational Linux and Windows skills, and excellent problem-solving abilities. Availability for various work shifts including nights and weekends is required. Join a team that values connection and collaboration.