Remote Application Support for Manufacturing Automation

QAD, Inc.; A distancia; MXN 732,000 - 1,100,000; Jornada completa

Descripción de la vacante

A technology solutions provider is seeking an Application Support Specialist for a fully remote position. The ideal candidate will have a minimum of 5 years of experience in technical support, strong troubleshooting skills, and the ability to communicate effectively with customers. This role offers a collaborative culture and emphasizes work-life balance, making it an excellent opportunity for motivated individuals looking to grow their careers.

Servicios

Health and well-being programs

Opportunity for professional growth

Collaborative work culture

Formación

• Minimum 5 years of experience in application support or technical support.
• Expert user in iOS and fully proficient in English.
• Knowledge of manufacturing processes is an advantage.

Responsabilidades

• Handle support requests with patience and empathy.
• Provide troubleshooting for hardware and software issues.
• Interact with customers via Google Meet, email, or chat.

Conocimientos

Customer-centric approach

Troubleshooting

Communication skills

Problem-solving

Self-motivated

Educación

Bachelor's degree

Herramientas

SQL Reporting Services

Kubernetes

GitHub

Intercom

Descripción del empleo

A technology solutions provider is seeking an Application Support Specialist for a fully remote position. The ideal candidate will have a minimum of 5 years of experience in technical support, strong troubleshooting skills, and the ability to communicate effectively with customers. This role offers a collaborative culture and emphasizes work-life balance, making it an excellent opportunity for motivated individuals looking to grow their careers.