Regional Service Manager Americas

Sandoz; Chapultepec; Presencial; MXN 1,465,000 - 1,832,000; Jornada completa

Descripción de la vacante

A global pharmaceutical leader is seeking a Regional Service Manager for the Americas. This role involves overseeing IT Service Management, ensuring compliance and operational efficiency, and driving continuous service improvements. The ideal candidate will have strong leadership, excellent communication skills, and experience in financial management. This is a full-time position based in Iztapalapa, Mexico City, focusing on the delivery of high-quality IT services.

Formación

• Strong cross-functional leadership skills.
• Financial Management experience.
• Experience with Operations Management and Execution.

Responsabilidades

• Manage IT Service Management including ITIL Processes.
• Govern service operations, transition, and quality compliance.
• Drive continuous service improvements and manage SLAs.

Conocimientos

Budget Management

Communication Skills

Incident Management

IT Governance

IT Service Management

Performance Management

Problem Solving Skills

Quality Assurance

Stakeholder Management

Descripción del empleo

Regional Service Manager Americas

Join to apply for the Regional Service Manager Americas role at Sandoz México.

Sandoz continues to go through an exciting and transformative period as a global leader and pioneering provider of sustainable Biosimilar and Generic medicines. As we continue down this new and ambitious path, unique opportunities will present themselves, both professionally and personally. Join us; the future is ours to shape!

Hiring Requirements

Responsible for holistic IT Service Management including all ITIL Processes, Service Operations, and Operational Quality Management oversight along with continual service improvement and supplier operational governance.

Govern the service operations, service transition, quality, compliance, and audit readiness of services delivered.

Manage a service operation with standardized services, processes, and tools to provide efficient, high‑quality services.

Provide highest business value through effective management of IT resources (people, financial resources, and services) related to the function.

Meet customer and internal IT service levels and proactively drive continuous service improvement collaboration with the Service excellence team of the Function.

Contribute to enabling operational excellence and continuous improvement in the Service quality across TT.

Own and drive the delivery of the service ensuring delivery to SLA and Service continuity meeting the consumer needs.

Major Accountabilities

Role will ensure that all contracted SLAs of suppliers are being reported correctly and engage any challenges to ITSMO and drive improvements.

Key Performance Indicators

Stable, compliant, secure, and cost‑effective operations measured by Availability, Performance, Capacity Metrics along with continuous cost reductions YOY.

No major business disruptions, Responsiveness and Recovery Speed of critical incidents/issues in business.

Speed and agility in delivering services to users.

Operational targets, SLAs and KPIs are met.

Operational efficiencies delivered through suppliers and level of process control.

Learning Agility; Ability to evaluate and launch new services & capabilities.

Productivity gains and defect reduction through continuous improvement.

Automation‑led Programmable Infrastructure and Platform Services.

Establish a Technical Vision, clear strategy, and execution against the plan.

Compliance level of applicable IGM / ISRM policies.

Minimum Requirements

• Work Experience
• Financial Management
• Supporting Quality activities / issues
• Strong cross‑functional leadership
• Risk
• Ambiguity
• Patient/client driven with excellent communication skills
• Operations Management and Execution

Skills

• Budget Management
• Communication Skills
• Incident Management
• IT Governance
• IT Service Management
• Performance Management
• Problem Solving Skills
• Quality Assurance
• Stakeholder Management

Why Sandoz?

Generic and Biosimilar medicines are the backbone of the global medicines industry. Sandoz, a leader in this sector, provided more than 900 million patient treatments across 100+ countries in our history, and while we are proud of this achievement, we have an ambition to do more!

With investments in new development capabilities, production sites, new acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients gain access to low‑cost, high‑quality medicines sustainably.

Our momentum is powered by an open, collaborative culture driven by our talented and ambitious colleagues, who experience an agile, collegiate environment with impactful, flexible‑hybrid careers, where diversity is welcomed and personal growth is supported!

Commitment To Diversity & Inclusion

We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

Seniority Level: Director

Employment Type: Full‑time

Job Function: Other

Industries: Pharmaceutical Manufacturing

Location: Iztapalapa, Mexico City, Mexico