Project Manager - Fully Remote - Mexico Only

Scalepex; A distancia; MXN 1,253,000 - 1,612,000; Jornada completa

Descripción de la vacante

A dynamic services firm is seeking a detail-oriented Project Manager in Mexico to oversee customer delivery and development projects in telecommunications. With 5 to 10 years of experience required, candidates must demonstrate strong leadership and communication skills, and possess a readiness to engage with emerging technologies. Ideal candidates will contribute to project success within scope, schedule, and budget, fostering client relationships and ensuring high-quality outcomes.

Formación

• 5-10 years of experience in customer delivery and development projects.
• Hands-on and detail-oriented, especially in telecommunications.
• Willingness to learn and adapt to new technology.

Responsabilidades

• Manage customer programs or projects for medium to large contracts.
• Plan and coordinate change management effectively.
• Participate in pre-sales and sales activities.
• Serve as the primary customer interface during project delivery.

Conocimientos

Project Management

Communication skills

Customer relationship management

Telecommunications knowledge

Leadership skills

Educación

PMI PMP certification

Descripción del empleo

Why Scalepex?

Scalepex is a dynamic services firm specializing in providing nearshore solutions for premium brands like Nike, Pepsi, Toyota, Virgin and Walgreens.

Our mission is to connect prominent market leaders with top-tier professionals from around the world, fostering collaboration, efficiency, and growth.

Take your portfolio to the next level by working with one of our fastest growing clients.

Join the Innovation Frontier at Scalepex!

Position Overview

Overall, we are looking for individuals with a "PM DNA" who take ownership and responsibility for their projects, work with minimal supervision, and able to represent client in front of the customer.

• Good communication skills including English fluency is a must.
• Manages customer program (collection of projects managed together for business benefits) or project for a defined product and / or service scope for a medium / large and / or complex customer contract with medium / high risk probability.
• Contract might be defined as key project by BG / market.
• Delivers the operational and project single / multiple BG / BUs scope to the customer.
• Ensures all project and operational management is in full alignment with Mode of Operation (MoO), BG / BL guidelines and the PM
• Plans customer project and keeps plan updated to reflect and anticipate changes by coordinating change management on all aspects affecting cost, scope, schedule and quality (CSSQ).
• Assures consistency among project financial, product and service forecast activities.
• Participates in pre-sales and sales process activities.
• Determines delivery approach alternatives and manages the selection of the final recommended approach to delivery.
• Ensures hand over from Sell to Execute and from Delivery to Care is done and monitors progress against it.
• Ensures project contract management process is initiated and executed.
• Defines the customization of any global operational processes together with relevant point of contacts to meet project requirements (for example, network operations, supply chain, logistics, and acceptance).
• Manages the customer relationship during delivery and serves as the primary interface towards the customer in all activities-related to the own scope of the contract, including customer complaints, corrective actions, and changing requirements.
• Prepares a clear and effective communications plan and ensures proactive communication of all relevant information to the customer and to all stakeholders.
• Monitors and controls that the project is delivered within the approved budget, profitability forecast, and planned scope.
• Ensures that the project meets all objectives for quality and looks continuously for quality improvement and customer satisfaction.

Language: English (required)

Requirements: Qualifications

• Hands on and detailed oriented Project Manager with telecom background and 5 to 10 years of experience in customer delivery and development projects
• Expert level technical knowledge is not a requirement but willingness to learn and keep up with new technology is a must.
• We value a technical background and experience specially in telecommunications.
• Projects may involve and require high level knowledge of Packet Core, VNF concepts, 5G, Cloud migration, and AWS integration and deployment as well as knowledge of IMS / SDL concepts and architecture, and strong preference on 5G and Cloud deployments.
• We are looking for PMs who could take leadership after the onboarding period and grow in the role technically and with soft skills.
• PMI PMP certification is a plus.