PEO Implementation Specialist

Deepstreamtech; México; A distancia; MXN 735,000 - 1,103,000; Jornada completa

Descripción de la vacante

A leading HR tech firm is seeking a PEO Implementation Specialist to build and shape client onboarding practices. This role requires 2+ years of experience in SaaS or HR environments, strong project management abilities, and the skills to simplify complex People processes. The ideal candidate will significantly impact the HR tech industry by helping clients transition to Remote's co-employment model, ensuring payroll, benefits, and HR needs are met efficiently.

Formación

• 2+ years in implementation, onboarding, or customer success within SaaS or HR/PEO environments.
• Demonstrated project management skills with concurrent timelines.
• Clear communication skills focused on client guidance.

Responsabilidades

• Guide clients through a seamless transition to Remote's co-employment model.
• Own the end-to-end onboarding process aligning with client milestones.
• Collaborate with Sales, Legal, Product, and Support for smooth hand-offs.

Conocimientos

Project management

Customer success

Empathetic communication

Cross-functional collaboration

Descripción del empleo

Requirements

• This role requires a deep understanding of PEO operations, strong project management, and a commitment to exceptional customer experience
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• 2+ years of experience in implementation, onboarding, or customer success within a fast-paced SaaS or HR/PEO environment
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• Demonstrated project management skills with the ability to manage multiple concurrent client timelines
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• Clear, empathetic communication skills with a focus on proactive client guidance
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• Strong cross-functional collaboration abilities, particularly with Sales, Product, and Operation
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• (Desirable) 1+ years of experience working directly with PEOs or in a customer-facing HR, payroll, or benefits role
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• (Desirable) Familiarity with co-employment structures, payroll tax obligations, and benefits administration

What the job involves

• This role offers the opportunity to be an early and critical part of building Remote’s PEO business, shaping client onboarding practices, and collaborating with a passionate, high-performing global team
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• You’ll gain exposure to complex HR, payroll, and compliance environments across multiple states and industries, with continuous opportunities for growth and learning in a fast-moving, scaling environment
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• You'll help simplify complex People processes and empower modern businesses to expand and thrive—ultimately helping define the future of work
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• Most importantly, you'll have the chance to make a meaningful impact in the HR tech industry and contribute to Remote’s success as the leading HR platform for global businesses
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• Implementation is a key differentiator for Remote’s PEO offering
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• As a PEO Implementation Specialist, you will guide clients through a seamless transition into Remote's co-employment model
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• You’ll serve as the main point of contact during onboarding, ensuring each client’s payroll, benefits, tax, and HR needs are met through customized implementation plans
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• Partner directly with new PEO clients to develop tailored implementation plans across payroll setup, benefits enrollment, state tax registrations, and HR compliance onboarding
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• Own the end-to-end onboarding process, aligning with clients on key milestones, timelines, and success criteria
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• Guide clients through Remote’s PEO platform, ensuring adoption of co-employment processes and understanding of available tools and services
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• Collaborate cross-functionally with Sales, Legal, Product, and Support to ensure smooth hand-offs and resolution of client-specific requirements
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• Provide client feedback to internal teams to improve onboarding workflows, surface product gaps, and enhance platform capabilities
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• Contribute to the evolution of PEO implementation best practices, tooling, and documentation as we scale
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• You'll report to: Senior Manager, Operations (PEO)
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• Team: Global Payroll Implementations
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• Start date: As soon as possible