Operations Supervisor

Servicios Comerciales Amazon Mexico S. De R.L. De C.V.; Puebla de Zaragoza; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading logistics company in Puebla is seeking an experienced Operations Manager to oversee the delivery station operations. You will manage productivity goals, ensure compliance with safety standards, and lead process improvement initiatives. The ideal candidate will have a Bachelor’s degree or equivalent and 3+ years in manufacturing or operations roles. Fluency in English (B2) is required. Join this dynamic team to drive efficiency and enhance customer experiences.

Formación

• 1+ years of employee and performance management experience.
• English Intermediate Proficiency (B2).
• 3+ years of experience from manufacturing or operations roles.

Responsabilidades

• Manage a team to meet productivity goals.
• Ensure a safe work environment for all associates.
• Lead process improvement initiatives.

Conocimientos

Employee management

Performance metrics

Process improvement

Flexibility

Educación

Bachelor's degree or equivalent

Descripción del empleo

1+ years of employee and performance management experience

• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge / FTE) experience
• Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays
• English Intermediate Proficiency (B2)
• 3+ years of experience from manufacturing / operations roles

At Amazon, we're working to be the most customer-centric company on earth.

To get there, we need exceptionally talented, bright, and driven people.

Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Three key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department.

Key job responsibilities

• Main activities are
• Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building's goals.
• Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.
• Proactively identify and lead process improvement initiatives and Lean tools.

SUPERVISORY RESPONSIBILITIES

• You will be part of the Amazon Logistics Team, responsible of the day-to-day management of the delivery station, overseeing the operation that focuses on the delivery of Amazon orders direct to customers.
• Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
• You are responsible for ensuring that you have a safe work place, properly trained people, and that their needs are addressed so they can focus on their jobs.

A day in the life

• In addition, one of the most important aspects of your job is to lead change at internet speedinnovation has made us the global company that we are today.
• Route shipments within the AMZL coverage area.
• Support and assign job duties to process assistants.
• Due to the nature of Amazon's business, being able to adapt to sudden changes and growth according to operational necessities.
• Track & monitor sorting operation and driver's dispatch.
• Continual standing and / or walking an average of 5 miles daily.
• Ability to work in construction / distribution environments that may be noisy, unlit, unheated, not air-conditioned.
• Puebla, PUE, MEX

• 1+ years of performance metrics, process improvement or lean techniques experience