Oliver Wyman - Learning Delivery Specialist - Mexico City

Oliver Wyman; Puebla de Zaragoza; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A management consulting firm is seeking a Learning Delivery Specialist to manage and deliver high-quality training programs. The ideal candidate will have a Bachelor's degree in a relevant field and proven experience in program management, especially for high-complexity training. This role requires strong organizational and interpersonal skills, as well as fluency in English. The position involves hybrid work with two days a week in the Mexico City office, and occasional travel to conduct training sessions.

Formación

• Proven experience in managing high-complexity training programs.
• Fluency in English (spoken and written) required.
• Ability to travel as necessary.

Responsabilidades

• Manage the delivery of complex training programs.
• Collaborate within delivery pods for program logistics.
• Mentor colleagues in program delivery skills.

Conocimientos

Program management

Training program delivery

Organizational skills

Interpersonal skills

Collaboration

Educación

Bachelor's degree in Education, HR, or related field

Herramientas

Learning Management Systems (LMS)

Learning Experience Platforms (LXP)

Event management software

Virtual delivery tools

Descripción del empleo

About Oliver Wyman

Oliver Wyman is a global leader in management consulting. Over 7,000 professionals help clients optimize their business, improve their operations and risk profile, and accelerate their organizational performance. Our clients are the CEOs and executive teams of the top Global 1,000 companies.

Job Overview

We are seeking a Learning Delivery Specialist to join our Learning and Development (L&D) team. This role is essential in organizing, delivering, and evaluating high-quality training programs designed to enhance the skills and capabilities of our diverse workforce.

The Specialist will independently manage and drive the delivery of complex training initiatives, ensuring they meet the needs of various employee populations across the organization. In addition to program delivery, the Learning Delivery Specialist will support the administrative needs of training courses, collaborating closely with both regional and global teams.

Occasional travel may be required to facilitate training sessions and engage with participants directly. By leveraging strong organizational and interpersonal skills, the Learning Delivery Specialist will ensure that all training programs are executed seamlessly, leading to enhanced employee performance and engagement. This is a hybrid role that requires 2 days per week in the Mexico City office. There is no option to work remotely.

Responsibilities

• Program Management and Delivery: Independently manage and drive the delivery of high‑complexity programs. Develop and update run‑of‑show guides for both in‑person and virtual programs.
• Serve as the Program Lead, ensuring expert delivery and smooth execution of programs.
• Collaborate effectively within the delivery pod to handle all program logistics from setup through completion, including booking and setting up meeting rooms (in‑person or via Zoom).
• Act as co‑host and producer in virtual training sessions.
• Support onsite logistics and answer attendee questions, leveraging knowledge of content to assist faculty and address all program‑related needs.
• Manage the budget for individual programs, ensuring financial adherence.
• Coordinate with other departments to ensure successful training program execution.
• Develop expertise and leverage a comprehensive technical toolkit, including LMS, LXP, event management software, survey tools, and virtual delivery platforms.
• Identify, confirm, and prepare faculty and facilitators for program delivery based on course content and participant profiles. Recruit appropriate facilitators based on course content and participant profiles.
• Share insights with the core content team derived from training experiences and participant evaluations.
• Collaborate effectively within multi‑disciplinary teams, promoting a strong culture of teamwork.
• Mentor and support colleagues in developing their program delivery skills.
• Represent the organization with professionalism and integrity, enhancing the L&D brand in the region.

Qualifications

• Bachelor's degree in Education, Human Resources, Business Administration, or a related field.
• Proven experience in program management and delivery, particularly in high‑complexity training programs.
• Familiarity with Learning Management Systems (LMS), Learning Experience Platforms (LXP), event management software, and virtual delivery tools.
• English fluency (spoken and written) required.
• Ability to travel.
• Current visa (if required).
• Strong organizational and project management skills.
• Ability to build professional relationships and network effectively.
• Collaborative team player and ability to work within a global team environment.
• Adaptable to diverse needs and environments, with a strong cultural awareness and an inclusive approach.

EEO Statement

We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex / gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment.