Maison Margiela Assistant Store Manager, MM Polanco

Maison Margiela; Estado de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A luxury fashion house in Mexico seeks a dedicated Sales & Client Experience Lead to oversee store operations and drive sales performance. The role emphasizes personalized luxury service for high-net-worth clients, team leadership through recruitment and training, and maintaining brand standards. The ideal candidate will have a degree, supervisory experience, and a strong focus on client relations. This position offers a dynamic retailer environment where ethical conduct and communication skills are paramount.

Formación

• 1+ years supervisory experience.
• Experience in luxury or high-end, client-based environment.

Responsabilidades

• Drive sales performance by supporting the team in achieving individual and store sales targets.
• Deliver an elevated, personalized luxury experience to high-net-worth clientele.
• Ensure compliance with company policies, procedures, and loss prevention measures.

Conocimientos

Customer/Client Focus

Communication Proficiency

Organizational Skills

Ethical Conduct

Educación

4 year degree and/or equivalent combination of work and experience

Descripción del empleo

Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance. John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process. In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.

Overview

Sales & Client Experience

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• Drive sales performance by supporting the team in achieving individual and store sales targets.
• Deliver an elevated, personalized luxury experience to high-net-worth clientele.
• Build and maintain strong client relationships through CRM strategies and personalized follow-ups.
• Ensure the team delivers superior product knowledge and exceptional client service.

Team Leadership & Development

• Assist in recruiting, onboarding, and training new team members.
• Provide ongoing coaching and performance feedback to ensure a motivated and engaged team.
• Foster a positive and collaborative work environment aligned with brand values.

Operations & Visual Merchandising

• Oversee daily store operations, ensuring efficiency in inventory management, cash handling, and stock replenishment.
• Uphold luxury brand standards through visual merchandising and store presentation.
• Ensure compliance with company policies, procedures, and loss prevention measures.

Business Development & Reporting

• Analyze sales reports and KPIs to identify areas of improvement and drive business growth.
• Assist the Store Manager in executing marketing and promotional strategies.
• Develop and implement initiatives to increase foot traffic and client loyalty.

Qualifications

• 4 year degree and/or equivalent combination of work and experience.
• 1+ years supervisory experience.
• Experience in luxury or high-end, client-based environment.
• Customer/Client Focus.
• Communication Proficiency.
• Organizational Skills.
• Ethical Conduct.