Maintenance Coordinator

Clark Outsourcing; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A property management company is seeking a Maintenance Coordinator to ensure timely maintenance service delivery. The role involves managing vendor relationships, overseeing maintenance requests, and guaranteeing adherence to property maintenance standards. The successful candidate will communicate effectively with residents and vendors while addressing maintenance concerns promptly. Previous experience in property maintenance and proficiency in maintenance software are highly desirable. Spanish proficiency is preferred for effective communication.

Formación

• Previous experience in property maintenance coordination or similar roles preferred.
• Solid understanding of vendor management.
• Knowledge of plumbing, electrical, HVAC, painting, carpentry tasks.

Responsabilidades

• Act as the primary point of contact for residents needing maintenance services.
• Coordinate timely resolution of maintenance concerns.
• Manage relationships with vendors for repairs and services.

Conocimientos

Strong communication skills

Interpersonal skills

Ability to manage multiple tasks

Knowledge of maintenance processes

Bilingual (Spanish proficiency preferred)

Educación

High school diploma or equivalent

Further education or certifications in property maintenance

Herramientas

Maintenance software

Basic office tools

Descripción del empleo

Position Title: Maintenance Coordinator

Work Set Up: Work From Home

Schedule: 9:00 PM to 6:00 AM PH Time

Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark Pampanga

Quick Rundown:

The Maintenance Coordinator plays a critical role in ensuring that maintenance requests and services are carried out in a timely and efficient manner. This position focuses on managing vendor relationships, overseeing tenant maintenance requests, and ensuring that property maintenance standards are met. The Maintenance Coordinator is responsible for providing exceptional service to residents, vendors, owners, and internal team members while working closely with Property Supervisors to manage maintenance processes and workflows.

What Youll Do:

• Serve as the primary point of contact for residents in need of maintenance services.

• Listen to maintenance concerns, identify issues, and coordinate timely resolution.

• Identify, schedule, and manage appropriate vendors to address maintenance repairs and requests.

• Communicate vendor schedules and updates to residents, ensuring a smooth coordination of services.

• Follow up with both vendors and residents to confirm that maintenance repairs have been completed satisfactorily.

• Address any follow-up work required and ensure completion.

• Charge tenants for maintenance invoices and expenses that they are responsible for.

• Ensure that all charges are accurate and in accordance with policies and procedures.

• Generate and distribute 24-hour notices to enter properties for inspections, repairs, and other necessary tasks.

• Maintain accurate and up-to-date records of maintenance activities and resident communications.

• Coordinate with city inspectors, housing programs, Section 8, fire department, and other agencies for urgent maintenance or repair needs.

• Address and manage any city citations, ensuring compliance with local regulations.

• Organize and schedule annual property inspections, including smoke detector and CO2 inspections.

• Record and report findings, coordinating necessary repairs based on inspection results.

• Set up utilities and monthly services for vacant units or newly acquired properties, ensuring that all services are functional before residents move in.

• Monitor and manage maintenance-related expenses, ensuring that work orders do not exceed maintenance limits without prior approval from owners.

• Work closely with Maintenance Manager, Property Supervisors, On-Site Managers, and Owners to anticipate potential issues and proactively prevent maintenance concerns.

• Maintain strong communication with the Maintenance Team and Property Supervisors providing regular updates on work order statuses and repair completions.

• Possess working knowledge and ability to recognize repair requirements in areas including plumbing, painting, appliance repairs, electrical, HVAC, carpentry, pool upkeep, fire systems, and grounds maintenance.

• Spanish proficiency preferred to support communication with Spanish-speaking residents and vendors as needed.

What We Are Looking For:

• Previous experience in property maintenance coordination, or similar roles, preferred.

• Education: High school diploma or equivalent required; further education or certifications in property maintenance preferred.

• Strong communication and interpersonal skills.

• Ability to manage multiple tasks and prioritize effectively.

• Solid understanding of maintenance processes and vendor management.

• Proficiency with maintenance software and basic office tools.

• Knowledge of plumbing, electrical, HVAC, painting, carpentry, and other general property maintenance tasks.

• Bilingual: Spanish proficiency preferred.