Logistics Customer Support

Medium; Ciudad de México; Presencial; MXN 200,000 - 400,000; A tiempo parcial

Descripción de la vacante

A leading logistics support company is seeking a remote Logistics Customer Support specialist in Mexico. The role involves managing customer interactions regarding freight movement and requires 3-4 years of experience, along with communication skills in both Spanish and English. Join a company that values work-life balance and offers competitive pay. This is a great opportunity for those looking to work in a dynamic environment.

Formación

• 3 to 4 years of experience in logistics or customer support.
• Fluent in Spanish and English; communication will be 60% Spanish and 40% English.

Responsabilidades

• Manage the customer board and coordinate carrier pickups/deliveries.
• Email/call clients when shipments are delivered.
• Track and trace merchandise to provide updates quickly.
• Provide daily reports to key clients.

Conocimientos

Customer service skills

Communication (Spanish and English)

Descripción del empleo

We are seeking remote Logistics Customer Support join our team in Mexico, who will be responsible for ensuring the movement of freight by our carriers is coordinated according to our customer’s needs.

Working Hours

Monday – Thursday, 7:00 PM – 5:00 AM

Thursday – Sunday, 7:00 PM – 6:00 AM, Thursday – Sunday, 8:00 AM – 6:00 PM

Responsibilities

• Manages the customer board by:
• Calling carriers to confirm pick up and deliveries and advise dispatcher/shipper/consignee of delays.
• Emailing/calling clients when shipments are delivered.
• Track and trace merchandise to provide the latest updates quickly.
• Entering pro number and obtaining PODs dropped off at our terminals.
• Providing PODs to billing.
• Provides key clients with distinct customer service for specialized needs.
• Requests missing PODs from carriers when advised by billing.
• Provides daily reports to key clients.
• Informs dispatchers if appointments are required for delivery.
• Supports dispatchers with data entry when needed.

Requirements

• 3 to 4 years of experience.
• Languages: Spanish and English.
• Knowledge of Spanish and English is mandatory as our clients come from Mexico and the United States. Communications will be 60% in Spanish and 40% in English.

$8 - $9 an hour

About 1840 & Company

1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide.

Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential.

We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit www.1840andco.com to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com.