Housekeeping Coordinator

Four Seasons Hotels and Resorts; Baja California Sur; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Baja California Sur is seeking a Housekeeping Coordinator to oversee daily housekeeping operations. The ideal candidate must be fluent in Spanish and English, possess two years of guest experience, and demonstrate excellent communication skills. Responsibilities include room tracking, report maintenance, and enhancing guest experience. This position offers competitive salaries and various employee benefits.

Servicios

Highly competitive salaries

Shuttle service from San Lucas and San Jose del Cabo

Complimentary dry cleaning for employee uniforms

In-house training workshops

Employee recognition awards

Formación

• Minimum two years in Guest Experience – Call Centre department.
• One+ years in a luxury hotel environment preferred.
• Excellent interpersonal and communication skills.

Responsabilidades

• Track and assign rooms for daily arrivals.
• Maintain guest call and DND reports.
• Respond to FS Chat requests promptly.
• Review special requests for guests.
• Report anomalies and maintain communication with departments.

Conocimientos

Fluency in Spanish

Fluency in English

Interpersonal skills

Communication skills

Customer service orientation

Descripción del empleo

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Laid-back luxury meets bucket-list adventure on this undiscovered east cape of Los Cabo. A place for those with a taste for the undiscovered and the extraordinary, our East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim in the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community, which will also include a private marina and a members-only beach and yacht club, all situated along a two-mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos has long been a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico.

About the role of Housekeeping Coordinator

The Housekeeping Coordinator is responsible for ensuring the smooth running of the daily housekeeping operations in both AM and PM services, as well as the preparation of daily reports, always in accordance with the quality standards established by Four Seasons.

What you will do:

• Will be in charge of tracking and assigning rooms that have arrival of the day so that they are ready before the guest's arrival time
• Keeping the corresponding report of guest calls and DND (Do not Disturb) report as well as the reports and inventory that are necessary for the department
• Respond to FS Chat requests in a timely manner. Send welcome message and contact guest whenever necessary
• Review and follow up on all special requests (Anniversary, honeymoon, birthday, etc.)
• Report any anomalies in the guest's experience and add them to the respective database for follow up
• Maintain excellent communication and coordination with the departments that directly influence the Housekeeping operation, such as Front Desk, Engineering, IT, IRD, etc. Ensuring the guest, a unique experience

What you bring:

• Fluency in Spanish and English is required for this position
• A minimum of two (2) years working in Guest Experience – Call Centre department
• One + years’ experience working within a luxury hotel or similar environment is considered an asset
• Excellent interpersonal skills and communication skills
• Cross-cultural sensitivity and customer service orientation
• Guest centricity and understanding of the importance of guest preferences.

*This job requires applicants to have current work authorization in Mexico*

What we offer:

• Compensation: Highly competitive salaries as well as an annual incentive plan for managerial roles at Department Head level
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort
• Uniforms: Complimentary Dry Cleaning for Employee Uniforms
• Training & Development: In-house training workshops for line and management employees
• Recognition: Employee Service Awards as well as Employee of the Month & Employee of the Year Awards

Equal Employment Opportunity Statement

Four Seasons is an equal opportunity employer. We encourage applications from qualified individuals and are committed to providing a fair and respectful work environment.