Help-Desk Technician

Samtec; Nuevo León; Presencial; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A leading technology company in Nuevo León is seeking a Help-Desk Technician to manage and troubleshoot IT issues, maintain networks, and provide technical assistance. The ideal candidate must have over 1 year of experience in MIS and hold a college degree or above. This position offers a dynamic work environment with opportunities to help maintain IT asset inventory and emergency network handling.

Formación

• 1+ year experience in MIS is required.
• Ability to sit/stand for at least 90 minutes without limitations.

Responsabilidades

• Fix issues effectively and maintain IT operations.
• Debug networks and provide technical assistance.
• Manage and inventory IT assets of the plant.

Conocimientos

Helpdesk and troubleshooting

Email configuration

Network debugging

Technical assistance

Educación

College degree or above

Descripción del empleo

Description Position at Samtec, Inc

Job title: Help-Desk Technician / IT 硬件技术员
Code: 88-65-00-110-710

Summary/Objective

• Fix all issues effectively.
• Maintain the network, hardware and software facility.

摘要/目标

• 有效地解决所有问题。
• 维护公司的网络，硬件及软件。

Essential Functions / Responsibilities

• Helpdesk and troubleshooting.
• E-Mail setting, SGN, PMCA system, Phone maintenance.
• Debug the network of the Huizhou plant.
• Configured and installed laptops and PCs for HZ plant.
• Solve the entire printer problem for Huizhou plant.
• Holding the warranties of the PCs and laptops.
• Provide technical assistance to MIS Hardware Engineer.
• Emergency handling, coordination and follow-up of any network disconnected or abnormal issue.
• Manage and inventory the IT assets of the plant.
• Distribute IT peripheral products and manage inventory effectively.

基本的工作职责

• 处理 Helpdesk 的问题。
• 邮箱设定，SGN，PCMan 系统，电话系统维护。
• 惠州工厂网络的调试。
• 惠州工厂台式机和笔记本的配置与安装。
• 处理惠州工厂所有打印机问题。
• 保证电脑正常运行。
• 协助 MIS 硬件工程师。
• 紧急处理、协调和跟进任何的网络中断或异常。
• 对工厂的 IT 资产进行管理及盘点。
• 对 IT 周边品进行发放，并有效做好库存管理。

“The responsibilities as defined are intended to serve as a general guideline for this position. Associates may be asked to perform additional tasks depending on strengths and capabilities.”

所定义的职责为该职位的一般准则，员工可能会被要求根据强项和能力来完成额外的任务

Required Experience

• Above 1 year related work experience in MIS
• Must be able to sit/stand for at least 90 consecutive minutes, and not suffer from any sensory deprivation and/or paralysis of the limbs.

Required Experience
CO-XX-FRM-8004-M Rev B; 4/11/2017

Preferred Education

College degree or above
大专或以上学历

Training required

MIS operator and programmer
MIS 员工 和 程序员

Languages

English

Classification

Exempt

External / Market equivalence position

Computer Maintenance Technician

Country / State Code

710

Equal Opportunity Statement

SAMTEC, Inc. is an Equal Opportunity Employer and committed to creating a diverse environment. All employment decisions at Samtec are based in business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, pregnancy or parental status, age, disability, sexual orientation, gender and/or gender identity/expression, marital status, past or present military service, family medical history or genetic information, or any other status protected by applicable laws. Privacy Policy: https://www.samtec.com/about/legal/#privacyrightspage