Field Operations Manager-Mexico

Ncr Corporation; Xico; Presencial; MXN 1,257,000 - 1,617,000; Jornada completa

Descripción de la vacante

A leading global digital commerce provider is seeking a Field Operations Manager in Mexico. This role involves managing service delivery in assigned regions, enhancing team capabilities, and achieving financial goals. Candidates should have a university degree and experience in leadership, alongside advanced proficiency in English. A successful background in financial management and remote team oversight is essential. The position also requires strong analytical and communication skills and may involve managing multi-million dollar P&L budgets.

Formación

• Years of related experience is required.
• Advanced level of English and local language proficiency is necessary.
• Proven track record of successful leadership in field operations is essential.

Responsabilidades

• Manage on-site service delivery to customers across assigned regions.
• Develop employees and promote effective teamwork.
• Achieve financial objectives and manage multi-million dollar P&L.

Conocimientos

Leadership

Analytical skills

Communication skills

Financial management

Teamwork

Educación

University degree in a related field

Herramientas

Lean/Six Sigma certification

Descripción del empleo

About NCR VOYIX

NCR Voyix Corporation (NYSE : VYX) is a leading global provider of digital commerce solutions for the retail and restaurant industries. NCR Voyix transforms retail stores and restaurant systems with comprehensive, platform‑led SaaS and services capabilities. NCR Voyix is headquartered in Atlanta, Georgia, with customers in more than 35 countries across the globe.

Job Title

Field Operations Manager

Location

Mexico City, Mexico

Job Summary

Position responsible for managing an assigned geographic region to ensure on‑site service delivery to customers. This may include reactive repair, planned installation, upgrade, and other project activities.

Key Responsibilities

• Responsible for developing employees, promoting teamwork, and fostering open and effective communication.
• Develop employees’ skills and knowledge through planning and implementing effective development activities.
• Set performance goals and conduct performance coaching and evaluation.
• Responsible for meeting assigned financial objectives; manages a multi‑million dollar P&L.
• Must work effectively with other NCR Voyix Services organizations as well as individuals from other functions.
• Responsible for sales growth through participation in bid reviews, customer presentations, contract negotiations, etc.
• Lead maintenance contract management, including service level agreements, outsourcing, and exception conversions.
• Lead supplier management in the region to ensure quality and service level agreements are met.
• Ensure all metrics are achieved in the region for all customers.
• Ensure customer satisfaction for all accounts within the region by maintaining strong customer relationships.
• Address all service concerns of the customer base within the region.
• Responsible for consistent proactive and reactive technical responses to customers, ensuring quick problem resolution across the region.
• Responsible for timely delivery of Implementation Services.
• Responsible for ensuring systems are updated with availability, capacity, and other required information to ensure effective delivery on Safety, Quality, Delivery, and Cost metrics.
• Guide the sales organization regarding all service‑related matters.
• Execute the performance management process, which includes evaluating performance, setting performance goals, coaching performance, and implementing effective development plans.
• Establish and develop networks and relationships at all levels.
• Motivate through recognition and reward.
• Provide encouragement, motivation, and support to the workforce through timely and effective communications.
• Understand the basic principles of change management and apply them appropriately to prepare, introduce, and manage change within the organization.
• Must demonstrate business leadership skills, particularly in a strategic thinking environment; establish and adhere to cost‑based or P&L‑based service business practices; use sound financial and economic principles to establish and follow profitable practices.

Basic Requirements

• Years of related experience.
• University degree in a related business or technical discipline, or the equivalent combination of education, technical training, or work experience.
• Advanced in English and the local language in the area of responsibility.
• Proven track record of successful leadership.
• Experience managing remote / field employees.
• Financial / business operations knowledge and ability to manage a P&L.
• Strong analytical and organizational skills.
• Excellent verbal and written communication skills.
• Lean / Six Sigma certification or completed training is highly preferred.
• Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.