Enterprise IT Desktop Support Specialist

Warner Media, LLC.; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading media company in Ciudad de México is seeking a bilingual IT Support Specialist to deliver high-quality desktop support services. This role includes providing technical support for hardware and software, managing incidents in ServiceNow, and collaborating with internal teams and external suppliers. The ideal candidate has experience in enterprise-level support, possesses strong communication skills, and is comfortable working flexible hours. Join a dynamic team at the forefront of media technology.

Servicios

Career defining opportunities

Thoughtfully curated benefits

Formación

• Previous experience in an enterprise-level support environment.
• Working knowledge of ITIL Foundation certification desired.
• Ability to prioritize workload based on operational needs.
• Understanding of network topologies to support back-end infrastructure.
• Flexibility in working and adapting to changes.

Responsabilidades

• Provide 1st and 2nd level technical support for IT hardware and software related incidents.
• Document resolved incidents in ServiceNow ITSM system.
• Install and configure end-users’ assigned IT hardware.
• Ensure timely communication of incidents and requests.
• Build, configure, deploy, and troubleshoot desktop/laptop/mobile devices.

Conocimientos

Technical support

Strong communication skills

Customer-facing skills

Problem-solving

Flexibility

Bilingual (English – Spanish)

Herramientas

ServiceNow

Microsoft Office 365

JAMF

Cisco VPN

Active Directory

System Configuration Manager (SCCM)

Descripción del empleo

A leading media company in Ciudad de México is seeking a bilingual IT Support Specialist to deliver high-quality desktop support services. This role includes providing technical support for hardware and software, managing incidents in ServiceNow, and collaborating with internal teams and external suppliers. The ideal candidate has experience in enterprise-level support, possesses strong communication skills, and is comfortable working flexible hours. Join a dynamic team at the forefront of media technology.