Engagement Manager

Docusign; Ciudad de México; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading e-signature solutions provider in Mexico City seeks an Engagement Manager for their Customer Success team. This role focuses on developing client relationships and ensuring successful outcomes through guidance and support. The ideal candidate has 5+ years in software consulting and a Bachelor's degree. The position offers a remote work arrangement and the opportunity to make a significant impact in customer engagements.

Servicios

Paid Time Off

Full Health Benefits

Learning and Development Opportunities

Paid Parental Leave

Formación

• 5 years of experience in enterprise level software consulting or services sales.
• 2 years of experience as a consultant.
• Ability to travel: Typically 10% - 20%.

Responsabilidades

• Develop strong relationships with stakeholders to ensure customer success.
• Align to the sales team's strategies and support customer outcomes.
• Propose and scope services for customers.
• Communicate technical concepts effectively.
• Ensure knowledge transfer occurs post-sale.

Conocimientos

Business Development

Account Management

Project Management

Customer relationship management

Public Speaking

Educación

Bachelor's Degree

Descripción del empleo

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify peoples lives. With intelligent agreement management Docusign unleashes business-critical data that is trapped inside of documents. Until now these were disconnected from business systems of record costing businesses time money and opportunity. Using Docusigns Intelligent Agreement Management platform companies can create commit and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What youll do

We are looking for an Engagement Manager to join our Customer Success team. The Customer Success team is responsible for all elements of customer success including: digital transformation strategy adoption best practices implementation services education and support. The Engagement Management team fulfills the role of trusted advisor to sales and customers with a deep understanding of end-to-end professional services training and deployment of DocuSigns Agreement Cloud. They have the ability to understand a customers needs convey steps that customers can take to be successful recommend best practices in deploying software and align the right services to promote successful customer outcomes. The Engagement Manager partners closely with the field sales team and supports their deals through the alignment and selling of services. Engagement Managers are the conduit between Sales and Professional Services ensuring the downstream teams are prepared to support the services that are sold during the sales cycle.

This position is an individual contributor role reporting to Director Regional Delivery Customer Success.

Responsibilities

• Develop strong relationships with Field Sales Customers Professional Services Customer Success and Operations to ensure alignment and increase the likelihood of customer success and satisfaction
• Align to the sales teams account and deal strategies engage in the selling cycle and pitch the appropriate services to support customer outcomes
• Scope services propose and recommend approaches to customers and estimate work effort to develop a Statement of Work
• Understand the various services and training offerings and what outcomes are achieved when each type of services are leveraged by customers
• Communicate technical concepts in business or technical terms
• Partner with Professional Services to ensure appropriate knowledge transfer is conducted once a deal is sold and to support the team when challenges arise
• Anticipate problems and recommend innovative solutions; achieve customer satisfaction through the sale of sound consulting projects
• Hit quotas each quarter - this is a quota-carrying Services Sales role

Job Designation

Remote : Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office Hybrid or Remote and are specific to the role / job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a positions job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 5 years of experience in an enterprise level software consulting or services sales
• Bachelors Degree
• 2 years of experience as a consultant
• Ability to Travel : Typically 10% - 20%

Preferred

• Proven track record for attaining and exceeding annual quota
• Ability to collaborate with sales to build and execute complex account strategies and sales plays
• Ability to scope and estimate projects and drive contracts and deals to closure
• Understanding of enterprise development lifecycle (Agile Hybrid Waterfall) and ability to communicate the differences between each as well as how projects are managed in each approach
• Knowledge of SaaS and Cloud-based enterprise software offerings
• Ability to lead initiatives and support the growth of other Engagement Managers on the team
• Collaborative and open to support the team on deals processes and share skills of how to be most productive as an Engagement Manager
• Self-starter that initiates their own personal growth through independent learning of DocuSigns Agreement Cloud and methods to support customers in digitizing their System of Agreement
• Excellent team building verbal and written communication skills as well as reporting and presentation expertise

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge skills and experience.

Based on applicable legislation the below details pay ranges in the following locations :

California : $X / hour - $X / hour or $X - $X base salary

Illinois Colorado Massachusetts and Minnesota : $X / hour - $X / hour or $X - $X base salary

Washington Maryland New Jersey and New York (including NYC metro area) : $X / hour - $X / hour or $X - $X base salary

Washington DC : $X / hour - $X / hour or $X - $X base salary

Ohio : $X / hour - $X / hour or $X - $X base salary

Benefits Eligibility

• Bonus : Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock : This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following

• Paid Time Off : earned time off as well as paid company holidays based on region
• Paid Parental Leave : take up to six months off with your child after birth adoption or foster care placement
• Full Health Benefits Plans : options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans : select retirement and pension programs with potential for employer contributions
• Learning and Development : options for coaching online courses and education reimbursements
• Compassionate Care Leave : paid time off following the loss of a loved one and other life-changing events

Life at DocuSign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees customers and the communities in which we live and work. You can count on us to listen be honest and try our best to do whats right every day. At Docusign everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed to be heard to exchange ideas openly to build lasting relationships and to do the work of their life. Best of all you will be able to feel deep pride in the work you do because your contribution helps us make the world better than we found it. And for that youll be loved by us our customers and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation or a religious accommodation during the application process please contact us at .

If you experience any issues concerns or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

Applicant and Candidate Privacy Notice

States Not Eligible for Employment

This position is not eligible for employment in the following states : Alaska Hawaii Maine Mississippi North Dakota South Dakota Vermont West Virginia and Wyoming.

EEO Statement

Its important to us that we build a talented team that is as diverse as our customers and where all employees feel a deep sense of belonging and thrive. We encourage great talent who bring a range of perspectives to apply for our open positions. Docusign is an Equal Opportunity Employer and makes hiring decisions based on experience skill aptitude and a can-do approach. We will not discriminate based on race ethnicity color age sex religion national origin ancestry pregnancy sexual orientation gender identity gender expression genetic information physical or mental disability registered domestic partner status caregiver status marital status veteran or military status or any other legally protected category.

EEO Know Your Rights poster

Required Experience : Manager

Key Skills

Business Development,Employee Orientation,Public Health,Account Management,VersionOne,Conflict Management,Project Management,Relationship Management,Team Management,Customer relationship management,Human Resources,Public Speaking

Employment Type : Full-Time

Experience : years

Vacancy : 1