Emails / Chats Customer Success Representative

Taxdome; A distancia; MXN 340,000 - 556,000; Jornada completa

Descripción de la vacante

A leading SAAS firm is seeking a full-time team member to communicate with accounting clients, generate revenue, and resolve issues. The ideal candidate will have excellent English communication skills, with fluency in a second language being a plus. You will work in a remote-friendly environment with a flexible location and a salary range of $19,000 – $31,000 per year plus potential bonuses. This role offers personal growth opportunities and direct collaboration with C-level leaders.

Servicios

Bonus program

Personal growth opportunities

Work closely with C-level leaders

Formación

• Own equipment (PC or laptop, webcam, etc.) and excellent internet connection.
• Strong work ethic and dedication to company growth.
• Willingness to embrace new challenges.

Responsabilidades

• Communicate with prospective and existing accounting clients to generate new revenue.
• Follow standard processes to provide solutions and resolve issues.
• Proactively identify and elevate issues affecting customers.

Conocimientos

Excellent written and verbal English communication

Fluency in a second language

Experience in customer service

Descripción del empleo

TaxDome is the #1 practice management platform for accounting firms in the US – over 100X growth in 5 years and millions of end‑clients worldwide.

About the Team

• US‑based SAAS firm targeting the accounting industry.
• Distributed team of 200+ people across 40+ countries – self‑management culture.
• Direct collaboration with the Chief Revenue Officer and the sales team.

What You’ll Do

• Communicate with prospective and existing accounting clients to generate new revenue and retain customers.
• Follow standard processes and procedures to provide solutions and resolve issues.
• Stay updated on system information and process changes.
• Proactively identify and elevate issues affecting customers to achieve resolution.

Qualifications

• Excellent written and verbal English communication.
• Fluency in a second language is a plus.
• Experience in customer service or an international business setting is a plus.
• Willingness to embrace new challenges.
• Own equipment (PC or laptop, webcam, etc.) and excellent internet connection.
• Strong work ethic and dedication to company growth.

Work Format & Compensation

• Full‑time, EST schedule.
• Salary range: $19,000 – $31,000 per year (plus potential bonus program).
• Remote‑friendly with flexible location.

Benefits

• Work closely with C‑level leaders.
• Bonus program.
• Personal growth opportunities.

Experience & Language Requirements

• SAAS: 1 year (required).
• Customer support: 1 year (preferred).
• English (required).

Customers love us – over 5,000 positive reviews online and the product sells itself. Your role is to convey that benefit and expand our market share.