Customer Success Manager Remote

Remoto Workforce; A distancia; MXN 300,000 - 450,000; Jornada completa

Descripción de la vacante

A tech-driven company is seeking a Customer Success Manager for Mid-Market accounts based in Veracruz, Mexico. The role involves managing customer relationships post-sale, ensuring successful implementation, and driving product adoption and growth. Applicants should have a minimum of 2 years in Customer Success or Account Management and experience with SaaS products. The position requires fluency in English and focuses on enhancing customer engagement and satisfaction through effective communication and strategic initiatives.

Formación

• 2+ years of Customer Success / Account Management experience.
• 1+ years of knowledge and understanding of SaaS products.
• Proven track record of up-selling, growth, and expansion within a defined customer base.

Responsabilidades

• Own and manage a book of defined Mid-Market customers.
• Responsible for pitching and up-selling / cross-selling to expand accounts.
• Successful implementation and set up of multi-location accounts.
• Responsible for renewal, expansion and growth of named customer accounts.
• Ongoing product education, marketing, and advisement to current customers.
• Strategic product adoption and expansion efforts through touchpoints, marketing and education.

Conocimientos

Customer Success Management

Account Management

Knowledge of SaaS products

Up-selling

Customer engagement

Descripción del empleo

About the Role:

The Customer Success Manager, Mid-Market will be responsible for complete ownership and execution on multilocation accounts post sale. This will include the initial implementation, product education, adoption, marketing, troubleshooting, resolution, retention and renewal efforts through strategic touchpoints throughout their contract lifecycle.

This role will be highly cross functional, partnering with those within the sales and engineering orgs, to ensure the customers are highly engaged and excited to continue and expand product adoption across the suite of tools we provide.

What you’ll do:

• Own and manage a book of defined Mid-Market customers
• Responsible for pitching and up‑selling / cross‑selling to expand accounts
• Successful implementation and set up of multi‑location accounts
• Responsible for renewal, expansion and growth of named customer accounts
• Ongoing product education, marketing, and advisement to current customers
• Strategic product adoption and expansion efforts through touchpoints, marketing and education

Requirements:

• 2+ years of Customer Success / Account Management experience
• 1+ years knowledge and understanding of SaaS products
• Proven track record of up‑selling, growth, and expansion within a defined customer base

Experience:

• Customer Success Management: 2 years (required)
• SaaS products: 1 year (required)

Language:

• English (required)