Customer Success Manager

Creatio; Ciudad de México; Híbrido; MXN 1,098,000 - 1,465,000; Jornada completa

Descripción de la vacante

A global technology company in Mexico City is seeking a Customer Success Manager to enhance client relationships and drive satisfaction across the LATAM region. The ideal candidate will have over 3 years of experience working with corporate clients, be fluent in both Spanish and English, and possess strong negotiation and customer-centric communication skills. This role offers a remote-first hybrid model with a focus on client success.

Servicios

Competitive pay

Paid leave options

Regular team events

Formación

• 3+ years of experience working with global SMB or Corporate segment customers.
• Experience managing software implementation projects or customization of corporate software.
• Strong commercial acumen and experience in renewal management.

Responsabilidades

• Manage customer portfolio effectively through regular meetings.
• Collect feedback about the Creatio system and satisfaction.
• Develop and maintain trusted relationships with key partners.

Conocimientos

Fluent in Spanish

Fluent in English

Customer-centric communication

Negotiation skills

Time management

Herramientas

CRM systems

ERP systems

Descripción del empleo

Company Overview

Creatio is a global vendor of an AI‑native platform that automates workflows and CRM with no‑code tools and enterprise‑grade governance. The platform combines an AI‑first architecture, composable no‑code tools, and governance to help organizations build and scale faster. Creatio has been recognized as a Leader and Strong Performer in Gartner and Forrester reports, and in 2025 was named to Inc.’s Best Workplaces list.

Role: Customer Success Manager

We are looking for a Customer Success Manager to join our team and drive exceptional customer outcomes across the LATAM region. In this role you will develop and maintain strategic relationships with clients, acting as a trusted advisor to key stakeholders.

Key Responsibilities

• Manage customer portfolio effectively through regular meetings with customers and their assigned integrator partners.
• Collect feedback from customers about the Creatio system and satisfaction with the partner’s implementation project solution.
• Develop and maintain trusted relationships with key partners and their customers.
• Drive customer retention and renewals by building strong relationships.
• Collaborate with Business Analysts, Developers, Product, Support, and Sales teams to drive customer implementation projects, adoption, and growth.

Required Skills and Qualifications

• 3+ years of experience working with global SMB or Corporate segment customers.
• Fluent in Spanish and English—both verbal and written with executive‑level communication.
• Experience with CRM / ERP / Core systems / other corporate software.
• Experience managing or overseeing software implementation projects or customization of corporate software.
• Strong customer‑centric communication and presentation skills.
• Experience in problem‑solving, handling customer objections.
• Commercial acumen, negotiation, and renewal management experience.
• Excellent time management and efficiency skills.

What to Expect from Us

• Leading company in a fast‑growing environment focused on client success.
• Powerful, mature, award‑winning low‑code and CRM product (Leader in Gartner Quadrants and Forrester report).
• Developed partnership network in Latin America and globally with leading system integrators.
• Remote‑first hybrid model with regular meetings in one of our five hubs worldwide.
• Culture of genuine care, ownership, dedication, and high standards.
• Vibrant corporate life: online/offline events, sports competitions, art master classes, parties.
• Competitive pay and paid leave options for life‑qualifying events and sickness.

Equal Opportunity Employer

We are an equal‑opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected class status.