Customer Service Representative (Mexico)

Wing Assistant; Ciudad de México; Presencial; MXN 268.000 - 469.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Job security and stability

Upskilling opportunities

Performance incentives

Holiday and overtime pay

Bonuses, tips, and referral program

Descripción de la vacante

A global company is seeking a Bilingual Customer Service Representative to provide exceptional service remotely. The ideal candidate will manage customer communications and build relationships. A minimum of 1-year customer service experience is required, along with excellent English skills. This role offers job security and performance incentives, with opportunities for career growth in a supportive team environment.

Formación

• At least 1-year proven experience as a Customer Service Representative.
• Excellent phone, email, and instant messaging communication skills.
• Familiar with current technologies like desktop sharing and cloud services.
• Solid organizational and time management skills.
• Tech savvy with familiarity of desktop sharing, cloud services, and CRM.
• Experience with word-processing software and spreadsheets (e.g., MS Office).
• Knowledge of online calendars and scheduling (e.g., Google Calendar).
• Proactive and confident with keen attention to detail.

Responsabilidades

• Manage inbound and outbound calls.
• Resolve customer concerns effectively.
• Build relationships and trust with customer accounts.
• Ensure customer satisfaction in every interaction.
• Keep records of customer interactions, process and update customer accounts and file documents.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage customers.
• Ad hoc tasks.

Conocimientos

Excellent English communication skills

Customer service experience

Tech savvy

Organizational skills

Proactive and detail-oriented

MS Office

Google Calendar

Herramientas

MS Office

CRM software

Google Calendar

Desktop sharing

Descripción del empleo

Overview

Wing is on the exciting mission of redefining the future of work for companies worldwide. We are looking to be the one-stop shop for companies that are looking to build world-class teams and place their operations on autopilot. We’re looking for a Bilingual Customer Service Representative.

Position: Customer Service Representative (Remote)

Responsibilities

• Manage inbound and outbound calls
• Resolve customer concerns effectively and efficiently
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Ensure customer satisfaction in every interaction
• Keep records of customer interactions, process and update customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers
• Ad hoc tasks

Qualifications

• At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
• Excellent English communication skills, both written and verbal (at least B2 level)
• Excellent phone, email, and instant messaging communication skills
• Solid organizational and time management skills
• Tech savvy and familiar with current technologies, like desktop sharing, cloud services, and CRM
• Experience with word-processing software and spreadsheets (e.g., MS Office)
• Knowledge of online calendars and scheduling (e.g., Google Calendar)
• Proactive and confident with keen attention to details

Technical Requirements

• USB headset with noise cancellation feature
• Working webcam
• Main and backup computer: at least 1.8 GHz processor with at least 4GB RAM
• Main Internet service speed: at least 25 Mbps wired connection
• Backup Internet service speed: at least 10 Mbps

Benefits

• Performance incentives
• Job security and stability
• Paid training
• Inclusive culture
• Upskilling opportunities
• 100% work-from-home
• Exceptionally supportive team
• Opportunities for career growth
• Fun work environment
• Holiday and overtime pay
• Bonuses, tips, and referral program

Schedule

20-40 hours per week

Location

This is a remote job

Salary

This is based on your experience and skills.

Notes

• Only qualified candidates will be invited to take the assessment and scheduled for an interview. We have other vacancies that might interest your friends and colleagues. They can check us out at our Jobs Website.