Customer Service Representative

Solera; Xico; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global service provider is seeking Inbound Customer Service Representatives to ensure excellent customer experiences. You will manage inquiries, schedule appointments, and communicate effectively with customers. Ideal candidates must have 6 months of call center experience and possess professional telephone etiquette. This position offers flexible schedules and great pay with benefits in Xico, Veracruz.

Servicios

Great pay with benefits

Flexible schedules

Room for advancement

Formación

• 6 months or more of call center experience needed.
• Ability to speak clearly and use professional telephone etiquette.
• Type accurately and efficiently.

Responsabilidades

• Be the first point of contact for customers calling their local dealerships.
• Handle a variety of customer questions, inquiries, and requests.
• Schedule, modify, and confirm service appointments for customers.

Conocimientos

Clear communication

Professional telephone etiquette

Active listening

Multi-tasking

Descripción del empleo

Who We Are

Our Customer Interaction Center CSRs provide valuable solutions to car dealerships by increasing business, driving appointments, and building customer loyalty.

The Role

We are looking for upbeat and energetic individuals who have a strong desire to ensure excellent customer experiences.

AutoPoint is hiring Inbound Customer Service Representatives (CSR).

What You'll Do

• Be first point of contact for customers calling their local dealerships
• Handle a variety of questions, inquires and requests for customers, using dealership policies as a quide
• Schedule, modify, cancel, confirm and reschedule service appointments for customers on behalf of car dealerships using the dealerships own booking system
• Effectively communicate with customers while doing so to manage both dealership and customer expectations
• Record customer information and feedback professionally and accurately
• Conduct calls in an efficient and effective manner, remaining professional at all times
• No selling involved

What You'll Bring

• 6 months or more of call center experience needed.
• Must have the ability to speak clearly and use professional telephone etiquette
• Type accurately and efficiently
• Use active listening skills
• Acknowledge and respond quickly during customer conversations
• Solicit valuable customer feedback
• Appropriately manage difficult customer situations
• Multi-task between scheduling programs, call surveys, and customer conversations

We Offer

• Great pay with benefits
• Flexible schedules, perfect for students
• Fixed schedules, no surprises of reduced hours
• Global company with room for advancement
• It is impossible to list every requirement for, or responsibility of, any position.

Similarly, we cannot identify all the skills a position may require since job responsibilities and the Company’s needs may change over time.

Therefore, the above job description is not comprehensive or _exhaustive._ The Company reserves the right to adjust, add to or eliminate any aspect of the above description.

The Company also retains the right to require all employees to undertake additional or different job responsibilities when necessary to meet business needs._

EQUAL OPPORTUNITY EMPLOYER

SOLERA HOLDINGS, INC., AND ITS US SUBSIDIARIES (TOGETHER, SOLERA) IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER.

THE FIRM'S POLICY IS NOT TO DISCRIMINATE AGAINST ANY APPLICANT OR EMPLOYEE BASED ON RACE, COLOR, RELIGION, NATIONAL ORIGIN, GENDER, AGE, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, MARITAL STATUS, MENTAL OR PHYSICAL DISABILITY, AND GENETIC INFORMATION, OR ANY OTHER BASIS PROTECTED BY APPLICABLE LAW.

THE FIRM ALSO PROHIBITS HARASSMENT OF APPLICANTS OR EMPLOYEES BASED ON ANY OF THESE PROTECTED CATEGORIES.