Customer Service Agent — Grow with a Global CX Team

Concentrix - CA; Mérida; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A global customer service provider is seeking Customer Service Agents to provide excellent support to clients through calls and online communication. Candidates should possess strong problem-solving skills, attention to detail, and effective communication abilities. The ideal candidate will have a high school diploma and be comfortable in a dynamic work environment. This role offers growth opportunities and a competitive salary.

Servicios

Career development opportunities

Inclusive perks and benefits

Monthly performance incentives

Activities and prizes

Formación

• Intermediate - Advanced English level required.
• 6 months minimum of experience in Call center customer service desired.
• Ability to communicate effectively, both in writing and verbally.

Responsabilidades

• Interface with customers via inbound and outbound calls.
• Provide customer service support and problem resolution.
• Listen actively and troubleshoot to ensure a great customer experience.

Conocimientos

Customer service orientation

Communication skills

Attention to detail

Multitasking

Educación

High School diploma or equivalent

Herramientas

PC knowledge

Descripción del empleo

A global customer service provider is seeking Customer Service Agents to provide excellent support to clients through calls and online communication. Candidates should possess strong problem-solving skills, attention to detail, and effective communication abilities. The ideal candidate will have a high school diploma and be comfortable in a dynamic work environment. This role offers growth opportunities and a competitive salary.