Customer Service

Solvay; Xico; Híbrido; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A leading global materials and chemicals company is seeking a Customer Service professional in Veracruz, Mexico. This role requires ensuring excellence in service to customers, managing logistics interactions, and achieving performance targets. Suitable candidates will have a background in Chemical, Industrial Engineering, or similar, along with intermediate English skills and two years of experience. The position offers a hybrid working model and competitive benefits, including health and life insurance.

Servicios

Competitive salary

Health insurance

Life insurance

16 weeks maternity/paternity leave

Free language courses

Additional local benefits

Formación

• Intermediate-advanced English proficiency required.
• 2 years of work experience in similar positions necessary.

Responsabilidades

• Ensure customer service excellence by understanding and solving customer needs.
• Achieve performance metrics like OTIF and minimal overdue rates.

Conocimientos

Customer Orientation

Decision Making

Sales Techniques

International Trade Knowledge

Educación

Chemical Engineer, Industrial Engineer, Foreign Trade or Business Administration

Herramientas

ERP SAP

CRM

Descripción del empleo

Solvay is a science company whose technologies bring benefits to many aspects of daily life.

Our purpose—we bond people, ideas and elements to reinvent progress—is a call to go beyond, to reinvent future forms of progress and create sustainable shared value for all through the power of science.

In a world facing an ever-growing population and quest for resources, we aim to be the driving force triggering the next breakthroughs to enable humanity to advance while protecting the planet we all share.

We bond with customers and partners to address today and tomorrow's megatrends.

As a global leader in Materials, Chemicals and Solutions, Solvay brings advancements in planes, cars, batteries, smart and medical devices, water and air treatment, to solve critical industrial, social and environmental challenges.

You can count on our innovative solutions to contribute to safer, cleaner and more sustainable future.

Role Overview

We are looking for a Customer Service to join our team in Mexico with the following mission:

Ensure excellence in service to internal and external customers by listening, understanding and solving their needs according to the established processes and strategies of each business unit to consolidate a relationship of trust through a proactive attitude of service focused on providing customers the service they expect more effectively and efficiently than the competition.

Key Responsibilities

• Performance according to OTIF (On Time in Full), CCR CUSTOMER COMPLAINT RATE, TARGET OF MINIMUM OVERDUES.
• Knowledge of various lines of business, direct interaction with different types of clients, learning international logistics.

Qualifications

• Education and Experience: Chemical Engineer, Industrial Engineer, Foreign Trade or Business Administration.
• English, intermediate-advanced.
• 2 years of work experience in similar positions.

Desired Skills

• International Trade Knowledge.
• Sales Techniques.
• Decision Making.
• ERP SAP.
• CRM.

Desired Behaviors

• Customer Orientation.
• Initiative.
• Flexibility.
• Impact & influence.
• Development of others.

Additional Information

• Hybrid model.
• Home office, Office.

Benefits

• Competitive salary.
• Health insurance.
• Life insurance.
• 16 weeks of maternity / paternity and co-parenting leave.
• Free language courses (24 languages available).
• Additional local benefits.

Equal Opportunity Statement

Solvay's purpose is to bond people, ideas and elements to reinvent progress.

We can only fulfill this purpose with a diverse workforce that feels respected and appreciated, and has equal opportunities to work, grow and thrive.

Our differences, visible or not, are valued.

As Solvay seeks to promote unity and not uniformity, we invite you - regardless of background, age, gender, race, national origin, ethnicity, religion, sexual orientation, ability or identity - to consider a future with us.