Collaboration Services Analyst

Nissan Motors; Ciudad de México; Presencial; MXN 563,000 - 846,000; Jornada completa

Descripción de la vacante

A leading automotive company in Mexico City is seeking a User Support Specialist to assist users with productivity tools like M365 and SharePoint. The ideal candidate should have at least 5 years of experience in SharePoint administration and excellent communication skills. You will manage user assignments, provide training, and support various projects within a dynamic team. This position offers a great opportunity to enhance your skills in a multicultural environment.

Formación

• 5 years of experience in SharePoint administration and site development.
• Strong project management and business analyst skills.
• Ability to communicate with technical and non-technical users.

Responsabilidades

• Provide user support and resolve issues with productivity tools.
• Manage SharePoint Online sites and create documentation.
• Act as a project manager/business analyst in team projects.

Conocimientos

Organizational skills

Business goals understanding

SharePoint Online skills

M365 Suite proficiency

Communication skills

Coaching and teaching

Educación

Bachelor’s degree or equivalent

Herramientas

Microsoft SharePoint

Microsoft Teams

Power Automate

Zoom

Box

Descripción del empleo

Job Functions

Responsibilities:

User Support

• Meet with users on ad hoc and scheduled basis
• Help users solve business problems with productivity tools and show them how to resolve issues using them.
• Consult with users about using collaboration tools such as Zoom, BOX, M365, Monday.com etc. Help them understand the features and limitations for use at Nissan

Americas M365 Resource Center (SharePoint Online)

• Overall site management, including planning needed updates
• Create support resource documentation, articles, and videos for SharePoint Online, Teams, M365 resources, Zoom, Box, etc.
• Coordinate efforts to have resources translated to multiple languages and create Chatbot references.
• Creation and manipulation of graphics where needed

License Administration of SAS tools such as:

• Box Administrator and License Manager
• Microsoft 365
• Monday.com

WIN (Intranet Portal – Custom SP2013)

• Management of regional pages and associated Permission groups (Region wide)
• Global WIN Search analysis and coordinate search updates with Global IS

Misc. Site Administration

• AWS site administration as needed
• Administration of SP2013 and SP Online sites owned by the team.

Project Management

• Acting PM/BA where needed within the team’s various projects
• Document requirements and user documentation

Minimum Qualifications

The following qualification statements reflect the minimum skills and abilities required of the qualified applicant.

Job Knowledge and Skill:

• Exceptional organizational skills including the ability to effectively organize and manage multiple initiatives simultaneously and the ability to self-prioritize where needed
• A strong understanding of business goals and standards for customer service
• SharePoint Online configuration and site administration
• Proficient with user productivity tools used at Nissan. E.g., M365 Suite, Teams, Zoom, Box
• Basic Project Management and Business Analyst skills
• Outstanding communications skills, both written and verbal, with users that are both technical and non-technical in a culturally diverse environment, including leadership
• Able to coach and teach users about Nissan’s set of user productivity tools

Experience:

• 5 years of experience in SharePoint administration and site development
• Preferred Computer Languages: o HTML o CSS o JSON o MS Power FX (Power Apps)

Education

• Bachelor’s degree or equivalent

Computer Skills:

• Box
• Microsoft Office (Word, Excel, PowerPoint)
• Microsoft SharePoint
• Microsoft Teams
• Power Automate
• Power Apps o Power BI
• Zoom

Physical Requirements

The physical requirements described below are representative of those an employee must normally meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.

Travel: Not required

Mexico City Mexico