Care Coordination & Member Support Specialist

Mindlance; Tlaxcala de Xicohténcatl; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A healthcare support organization in Tlaxcala is seeking an Administrative Care Management Support Specialist. This role involves performing outreach, answering calls, and scheduling services for members while ensuring compliance with regulatory requirements. The ideal candidate has a high school diploma and 1-2 years of experience in a managed care setting, with strong communication and organizational skills. Occasional on-site meetings may be required.

Formación

• 1–2 years of related experience, preferably member or patient-facing.
• Familiarity with basic medical terminology and local benefits/resources.
• Ability to make referrals for Social Determinants of Health needs.

Responsabilidades

• Provide outreach to members via phone for care plan support.
• Assist in accessing high-quality customer care and resources.
• Serve as front-line support for member/provider inquiries.

Conocimientos

Strong communication

Organization

Computer literacy (MS Office)

Educación

High School diploma or GED

Descripción del empleo

A healthcare support organization in Tlaxcala is seeking an Administrative Care Management Support Specialist. This role involves performing outreach, answering calls, and scheduling services for members while ensuring compliance with regulatory requirements. The ideal candidate has a high school diploma and 1-2 years of experience in a managed care setting, with strong communication and organizational skills. Occasional on-site meetings may be required.