Call Center Systems Administrator

Urrly; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A remote work-focused company is seeking a Five9 Call Center Admin with extensive experience in managing contact center operations. This full-time position requires strong Excel skills and the ability to work US business hours. Responsibilities include configuring campaigns, building reports, and supporting live operations. The successful candidate will have at least 5 years of relevant experience and will work independently from day one in a fully remote setup.

Servicios

$2,000–$2,500 monthly salary based on experience

Fully remote work

Direct impact on operations

Formación

• 5+ years managing contact center operations with Five9 or similar tools.
• Expertise in Excel with advanced formulas and data manipulation.
• Ability to automate tasks using SQL or Python is a plus.

Responsabilidades

• Configure campaigns and queues in Five9 or similar software.
• Build reports in Excel for operations teams.
• Support real-time questions from agents and leads.

Conocimientos

5+ years in contact center admin (Five9 or similar)

Strong Excel (PivotTables, VLOOKUP/XLOOKUP, formulas)

SQL or Python (report automation, scaling)

Descripción del empleo

Work remotely in LATAM —run live contact center ops

• Role: Five9 Call Center Admin (Excel-heavy)
• Location/Type: Remote (LATAM) Fixed hours
• Pay: $2,000–$2,500/month
• Schedule: Full-time, weekday coverage (US hours)

Run real production campaigns, not dashboards. You’ll set up and operate contact center flows, automate reports, and keep things moving fast—without waiting on data teams or approvals.

What you’ll do

• Configure campaigns and queues (Five9 or similar)

• Pull/export contact center data (CSV-style)

• Build reports in Excel for ops teams

• Run live dashboards and metrics

• Support real-time questions from agents/leads

• Solve with formulas, not manual work

• Automate repeat tasks if possible (SQL/Python bonus)

Must-haves

• 5+ years in contact center admin (Five9 or similar)

• Strong Excel (PivotTables, VLOOKUP/XLOOKUP, formulas)

• Passed live Excel test (required to be hired)

• Able to work full-time US hours

• Reliable schedule, no frequent connectivity gaps

Nice to have

• SQL or Python (report automation, scaling)

• Five9 hands-on (not just exposure)

Perks & pay

• Pay: $2,000–$2,500/month (based on experience)

• Fully remote role

• Real ownership of live ops—not back-office busywork

• Direct impact, no analyst bottlenecks

• Tight feedback loop with leads and ops

Schedule & setup

• Full-time (US business hours)

• LATAM

• No travel

• Work independently day 1

You’ll keep the contact center live, accurate, and moving. This role isn’t junior—it’s for operators who can drop in and run systems that matter.

You like speed. You finish things. You don’t wait for perfect.

At Urrly, fairness matters. We use AI to review every application against the same clear requirements for the role. This means every candidate is evaluated on job-related factors like skills, certifications, and experience—not on personal attributes such as gender, race, age, or background. Our goal is to create a more objective, consistent, and equal opportunity hiring process for all applicants.

Apply Today to work remotely while owning a core role in live contact center ops.