Build Team Specialist

Medium; A distancia; MXN 400,000 - 600,000; Jornada completa

Descripción de la vacante

A leading technology firm is seeking a contractor to support VoIP systems for veterinary practices. This 100% remote role requires proficiency in English, strong customer service skills, and experience troubleshooting technical platforms. Contractors will build and integrate phone systems, deliver onboarding, and manage customer inquiries effectively. Ideal candidates will have excellent communication and time-management abilities, as well as hands-on experience with VoIP solutions. Competitive monthly salary of $1,920 is offered.

Formación

• Experience delivering high-quality customer service in a technical environment.
• Hands-on experience troubleshooting VoIP or similar platforms.
• Strong multitasking abilities in managing multiple customer engagements.

Responsabilidades

• Deliver customer support via phone, email, and Zoom.
• Build and configure phone systems and integrations.
• TROUBLESHOOT hardware and system issues effectively.

Conocimientos

Proficiency in written and spoken English

Customer service skills in a technical environment

Time-management skills

Troubleshooting VoIP systems

Project management experience

Descripción del empleo

About this Role

As an independent Build Team contractor, you will support the company’s VoIP phone systems by building, integrating, and troubleshooting solutions for veterinary practices. Leveraging technical expertise and strong problem-solving skills, you will ensure seamless integration with practice management software, enabling reliable communications and efficient workflows for customers across North America.

This is a 100% remote contract position, based in Latin America (including Central America), with availability aligned to North American business hours, as agreed per engagement.

Contractors must provide their own equipment (laptop, monitors, keyboard, mouse, etc.), maintain stable internet connectivity, and work from a professional, dedicated workstation.

Tasks

• Deliver exceptional customer support via phone, email, and Zoom
• Build and configure phone systems, including call routing, call forwarding, device provisioning, and practice management software integrations
• Deliver virtual onboarding and training sessions as part of defined implementation engagements
• Troubleshoot and resolve hardware and system issues, including guiding customers through reboots and factory resets
• Diagnose issues efficiently and coordinate resolution with appropriate internal teams when needed
• Share observations and recommendations with internal stakeholders

Requirements

• Proficiency in written and spoken English, with clear, professional communication skills
• Demonstrated experience delivering high-quality customer service in a technical or SaaS environment
• Strong time-management skills with the ability to multitask and prioritize effectively
• Experience managing multiple concurrent projects or customer engagements
• Ability to resolve customer concerns with empathy, patience, and professionalism
• Hands‑on experience troubleshooting VoIP, phone systems, or similar technical platforms
• Experience with VoIP platforms, SIP-based systems, or cloud phone solutions is a plus

$1,920 – $1,920 a month

Company Information

Petvisor operates through two main divisions: PetDesk in North America and Vetstoria in EMEA and APAC. The company offers an ecosystem of top‑tier client engagement solutions for the pet healthcare and services communities, enhancing communication, service quality, and client retention. With its cutting‑edge solutions, Petvisor supports more than 10,000 veterinary clinics and over 400 grooming facilities and serves over 20 million pet parents worldwide.

Our recruiting process is rooted in “Who: The A Method of Hiring” and consists of an average 2-week hiring timeline. This standardized interview process allows candidates to answer the same questions, experience the same process, and ensure a fair performance review from multiple perspectives.

Please, no external recruiters—candidate profiles submitted from external recruiting agencies will not be considered.