Analista de Atención a Clientes - CPAEs virtuales

Citi; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading global financial services company is seeking an entry-level Ops Support Specialist 3 to provide operations support services in Mexico City. This role includes maintaining records, account handling, and being a liaison among various teams. Ideal candidates should have a high school diploma, relevant experience, and proficient computer skills. Strong communication and teamwork abilities are essential, as well as the capacity to adapt to new technology. This is a fully on-site position.

Formación

• 1 year of relevant experience.
• Proficient in computer and typing skills.
• Ability to adapt to new technology quickly and seamlessly.

Responsabilidades

• Document processes accurately and follow procedures.
• Identify process gaps and offer solutions.
• Assist with inventory management and workflow needs.
• Support range of products and services.
• Analyze problems and formulate solutions.

Conocimientos

Computer proficiency

Typing skills

Adaptability to technology

Clear communication

Teamwork

Educación

High School diploma or equivalent

Herramientas

Excel (intermediate)

Descripción del empleo

The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
• Identify process gaps requiring escalation, offering potential solutions
• Assist with inventory management and workflow needs as dictated through risk priority and service level
• Support a range of products and services
• Analyze problems and formulate solutions through research and investigation
• Navigate, test and execute moderately complex databases, spreadsheets, and systems
• Ensure accurate and timely account handling
• Assist in activities that help reduce organizational impact and/or loss
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• 1 year of relevant experience
• Proficient computer and typing skills
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work with others to complete assigned tasks

Education

• High School diploma or equivalent

Additional Skills

• Contabilidad básica
• Excel intermedio (formulas)
• Trabajo en equipo
• Apertura a la retroalimentación laboral
• Comunicación efectiva
• Experiencia en atención a clientes
• Disponibilidad de horario
• Actividad 100% presencial

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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