Atlassian Admin - R01559166

Brillio; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global consulting firm in Mexico is seeking a Software Development Lead to administer and maintain Atlassian Cloud tools like Jira and Confluence. This role requires extensive experience in API management and CI/CD integrations, alongside strong troubleshooting skills. You will support AI features, configure workflows, and ensure governance compliance. Ideal candidates will have 2-4 years in similar roles with a solid understanding of Agile SDLC workflows and technical support responsibilities. Remote work options may be available.

Formación

• 2–4+ years administering Atlassian Cloud (Jira Software + Confluence).
• Experience with basic administration of Tempo Timesheets.
• Strong experience with REST APIs and webhook management.

Responsabilidades

• Administer and maintain Jira Software Cloud and Confluence Cloud.
• Support rollouts of new AI capabilities and configurations.
• Troubleshoot integration issues across various tools.

Conocimientos

Atlassian Cloud Administration

REST API management

Workflow configuration

CI/CD integration

Agile SDLC understanding

Troubleshooting skills

Herramientas

Jira

Confluence

GitHub

CircleCI

Descripción del empleo

Software Development Lead Pandemie

Primary Skills

PaaS - Oracle Integration Cloud, Cloud Health, Cloudlets, Powershell, Oracle Cloud Development (API, Data, Integration), Adobe Creative Cloud, Demandware / Commerce Cloud, Cloudcheckr, CloudHub/Mule, Open Stack, Informatica & ETL Tools, CloudForms, Cloud Storage

Specialization

• Cloud Platform consulting: Engineer, Systems & Storage

Job Requirements

• Atlassian Cloud Administration Administer and maintain Jira Software Cloud and Confluence Cloud configurations.
• Configure workflows, issue types, schemes, custom fields, permissions, and automation rules.
• Maintain and administer permission groups aligned with governance and project needs. Ensure consistent application of SDLC workflow and naming standards.
• AI Enablement & Support Enable and support the use of Rovo AI and Atlassian Intelligence across Jira and Confluence.
• Assist users with AI‑assisted features such as summarization, search enhancements, suggestions, and smart automation.
• Support rollouts of new AI capabilities by preparing configurations, validating impacts, and helping teams adopt AI tools.
• Ensure AI‑powered features are used in alignment with established SDLC processes and governance.
• Identify basic workflow improvements that can leverage AI‑assisted automation and partner with the Senior Manager for strategic evaluation.
• SDLC Tooling Support Provide administration support for Phoenix Incident Management (basic configuration and usage support).Provide administration support for DX (workspace presence, team connections, correct tool mapping).
• Administer Tempo Timesheets at a foundational level. Administer Jira add‑ons and maintain their configuration integrity.
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• Integrations, APIs & Automation Support and troubleshoot integrations between Jira, Confluence, CircleCI, Phoenix, DX, GitHub/GitLab, and other SDLC tools.
• Manage REST API integrations and webhook connections across tools (required skill). Troubleshoot automation rules, workflows, and sync issues across connected systems.
• Ensure integration reliability and correct data flow throughout the SDLC ecosystem.
• Governance, Compliance & Audit Reviews Implement governance standards — workflow templates, permission models, naming conventions, and automation patterns.
• Conduct regular audit reviews of SDLC tools to ensure proper usage, compliance, and alignment with governance standards. Identify misconfigurations or misuse and partner with teams to correct deviations.
• Maintain platform hygiene by cleaning up unused workflows, schemes, custom fields, projects, and.Immutable"+"}
• Technical Support & Liaison Responsibilities Troubleshoot configuration, workflow, permission group, and integration issuesөнгө
• Act as fél liaison to Global Technology for escalations involving identity, infrastructure, or vendor interactions.
• Maintain documentation, admin guides, configuration standards, and support materials. Assist in training and onboarding teams on tools, AI features, and workflows.

What You Bring (Must‑Haves)

• 2–4+ years administering Atlassian Cloud (Jira Software + Confluence).
• Experience administering Jira add‑ons and managing add‑on configuration.
• Experience with basic administration of Tempo Timesheets Strong experience with REST APIs and webhook management across SDLC tools.
• Hands‑on experience with CI/CD or developer tool integrations (CircleCI, GitHub, GitLab).
• Ability to support AI‑assisted features (Rovo AI, Atlassian Intelligence) at a usage and implementation level.
• Understanding of Agile SDLC workflows and tooling impacts.
• Strong troubleshooting and communication skills.
• Experience performing tooling audits and managing permission group structures.
• Nice to Have Basic administration of Phoenix Incident Management, or DX. Atlassian Administrator Certification (ACP‑620 or ACP‑420).