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Technical Support Engineer
Job summary
A leading technology provider is seeking an experienced Technical Support Engineer to provide exceptional customer support for their IoT platform products. The role requires a strong background in problem-solving and communication, with responsibilities including troubleshooting software issues and collaborating with various teams. This position is remote within Italy, providing flexibility and the opportunity to work in a dynamic environment.
Qualifications
- Strong oral and written communication skills.
- 2-4 years of experience in a similar role.
- Basic project management experience is a plus.
Responsibilities
- Provide exceptional technical support to customers daily.
- Troubleshoot software and configuration issues.
- Work independently and collaborate well with others.
Skills
Education
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We are looking for an experienced Technical / Software Support Engineer willing to work in a fast-paced environment requiring broad experience, adaptability, quick learning, and excellent problem-solving skills. The primary area of focus is to support cloud based IoT platform products and connected edge gateway devices. This role involves working with customers to identify and address product and solution defects. This candidate will interact with Sales, Product Development, Software Testers, Project Managers, and Field Applications Engineers to support customer satisfaction.
Overview :
The Network Support Technician is responsible for troubleshooting and support of company’s systems and networks.
Responsibilities :
- Provide exceptional technical support to customers on a daily basis.
- Troubleshoot and develop technical solutions related to software and configuration for the Telit IoT Platform and deviceWISE customers.
- Create workaround procedures when standard procedures have failed and ensure issues are resolved in a timely fashion.
- Escalate urgent problems requiring more in-depth knowledge to appropriate internal resources.
- Rely on experience and judgment to plan and accomplish goals. Perform a variety of tasks.
- Work independently and collaborate well with others.
- This position may require some travel as well as after-hours work.
- Communicate with customers in a concise manner.
- Handle heavy trouble ticket workload from time to time.
Qualifications :
Preferred Qualifications :
Location :
Seniority level
Employment type
Job function
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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