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Technical Service Engineer - Italy
Résumé du poste
A leading technology firm in Padova is seeking a Technical Service Engineer to provide expert support and training. The ideal candidate has an engineering degree and over 3 years of experience in technical roles, preferably within the energy sector. Responsibilities include delivering support, managing RMA requests, and collaborating with sales teams. Fluency in Italian and English is essential for this position.
Qualifications
- Based in Italy with the ability to travel nationally and internationally.
- 3+ years of experience in technical support, engineering, or field services.
- Fluent in Italian and English, both written and spoken.
Responsabilités
- Deliver expert technical support to customers.
- Conduct training sessions for installers and teams.
- Manage and process RMA requests promptly.
- Drive service optimization by improving efficiencies.
- Collaborate with sales to provide technical assistance.
- Prepare technical proposals and system designs.
Connaissances
Formation
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523651009105362944033716
4
22.08.2025
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Work Responsibility:
- Deliver expert, solution-driven technical support to our professional customers and partners.
- Conduct engaging training sessions to empower installers and internal teams.
- Manage RMA requests with speed and precision to keep customer satisfaction high.
- Drive service optimization, improving response times, parts usage, and cost-efficiency.
- Track and report service KPIs to ensure continuous improvement.
- Collaborate with the sales team to provide technical expertise during customer meetings and project planning.
- Prepare compelling technical proposals, system designs, and product presentations.
- Ensure all technical solutions meet local regulatory and grid requirements.
- Monitor local market trends and share insights with R&D, product, and marketing teams.
- Support our presence at trade shows, technical workshops, and partner events.
- Provide hands-on support during on-site installations and commissioning when needed.
Requirements:
- Based in Italy with the ability to travel nationally and occasionally internationally.
- Engineering degree in Electrical Engineering or a related field (renewable energy specialization is a plus).
- 3+ years of experience in technical support, engineering, or field services, preferably in the solar, energy, or electrical sectors.
- Technically skilled, solution-oriented, and a natural communicator with a customer-first mindset.
- Adaptable and proactive, comfortable working in a fast-paced, international environment.
- Fluent in Italian and English, both written and spoken.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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